Operational Support Assistant

7 months ago

Glasgow, United Kingdom Home Office Full time

**Details**:
**Reference number**:

- 346593**Salary**:

- £24,800**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HO - Immigration Enforcement - Immigration Compliance Enforcement Reporting Offender Manager North**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Edinburgh, GlasgowAbout the job

**Job summary**:

- Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on the Immigration Enforcement careers page.**Job description**:
**Do you meet the key eligibility criteria?**

In order to be eligible, you **MUST** meet ALL the following criteria.
- I am a UK National.
- I hold a full manual UK Driving Licence.
- I will be able to provide all the ID documents required to complete my pre-employment screening and security clearance.

You will be working as part of Immigration Enforcement ICE Scotland Team. There is a greater operational emphasis, responsibility, and contribution to Immigration Enforcement’s priorities. If you are an individual who is adaptable to change, flexible and thrives on challenge then you are encouraged to apply.

The Operational/Business Support team provides professional operational and administrative support to the management team and Immigration Officers within Immigration Enforcement.

As an Operational Support Assistant Officer you will have the chance to build your skills by taking on a variety of responsibilities. You will be expected to build strong and effective working relationships with a wide range of internal and external stakeholders, for example, police, social services, probation, internal partners and our customers. This will mean that you need good people and customer service skills as well as excellent teamwork.

**Person specification**:
We’re looking for someone with the ability to meet deadlines and excellent attention to detail, along with organisational skills and a willingness to learn.

This is an exciting opportunity for you to develop and embed a wide range people and engagement skills within a high performing team, delivering what is required to continue to make the team a great place to work and to support staff and senior managers in delivery.

The role will work collaboratively with other Operational and Business Support functions across differing locations within ICE Scotland.

You will form part of the Immigration Enforcement team where you will be supporting Immigration officers with their day to day operational work and the management team by providing updated information.

The Operational Support Assistant Officers role is a fast-moving, reactive environment, requiring strong organisational and management skills, as well as being able to make quick well-judged decisions. We are looking for people to join us who:

- Are flexible and adapt quickly to change.
- Can work in an organised manner to deliver on time and to a high standard.
- Remain focused on delivery under pressure.
- Are able to confidently manage potentially difficult and challenging situations.
- Build and maintain excellent stakeholder relationships internal/external.
- Can actively seek information from customers to understand their needs.
- Are committed to continuous improvement.
- Have a strong sense of personal ethics and honesty.
- Liaison work with Scottish Police/Scottish Court Service
- External/Corporate Partner Engagement.
- Engage with National Operational Capabilities Unit (NOCU) colleagues to monitor Uniform and Personal Protection Equipment (PPE) levels.

**Responsibilities**:

- Booking travel for all ICE visits/deployments.
- Coordinating uniforms for officers.
- Auditing and ordering PPE.
- Dealing with IT requests.
- Maintaining Photocopier.
- Covering general office telephone calls.
- Arranging for the destruction/removal of obsolete equipment.
- Ordering equipment for operational teams.
- Taking minutes at management meetings.
- Working with Atlas: including setting up movements, collections etc which would allow the ICE Team to complete additional Enforcement visits.
- Scanning and processing fingerprints and updating results.
- Providing all aspects of operational support to ICE Scotland.
- You will be required to use all Home Office systems.

This list is not exhaustive, and you will be required to complete other activities as part of your daily routines.

**Essential Criteria**
- You are a good team player with proven administrative support experience.
- A willingness to be flexible and to adapt to new demands in a fastmoving environment.
- An organised approach to work: methodical, accurate and

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