Customer Service Team Leader
7 months ago
Our client, based in Brighton, is a busy and rapidly growing company who are looking to hire a Customer Service Team Leader to join their team.
**Responsibilities**
- Leading the Key Accounts team, providing guidance, performance check-ins, training, and support.
- Building and maintaining strong relationships with key clients.
- Understanding the unique needs and requirements of each key account.
- Collaborating with the sales team to identify growth opportunities within key accounts.
- Ensuring timely and accurate delivery of services to key clients.
- Monitoring key account performance and satisfaction.
- Managing escalations and resolving issues promptly.
- Developing strategies to grow revenue from key accounts.
- Providing regular reports on key account performance.
**Requirements**:
- Proven experience in key account management or a similar role.
- Strong leadership and interpersonal skills.
- Excellent communication and negotiation abilities.
- Proactive problem-solving and conflict resolution skills.
- Ability to work collaboratively with cross-functional teams.
- A track record of meeting and exceeding key account targets.
- Knowledge of the white goods or appliance repair industry is a plus.**Job Title**:Customer Service Team Leader
**Location**:Brighton
**Salary**:£30,000 - £35,000 per annum
**Full Time**
**For more information, please contact Jamie Watson at Clearline Recruitment.**
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£35,000.00 per year
Schedule:
- Day shift
Work Location: In person
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