Patient Co-ordinator

2 weeks ago


Bristol, United Kingdom Pembroke Road Surgery Full time

We are a large friendly NHS GP Practice based in Clifton with over 20,000 patients. We are seeking 2 committed part time Patient Coordinators to join our wonderful Reception Team (28 hours per week / 26.5 hours per week).

Our Patient Coordinators require excellent communication, time management and IT skills, along with the ability to adapt their approach to meet the individual needs of our patients. The team jointly handle between 300-450 incoming phone calls per day, along with all walk-in enquiries.

You will:

- provide a high standard of service to assist patients in accessing the appropriate service or healthcare professional within the Practice.
- work as a member of the Reception Team to ensure the smooth running of Reception, whilst taking a proactive role in maintaining an efficient and effective service to all patients.
- act as a central point of communication and liaison with other members of the Practice team.
- ensure administrative and clerical duties within the Practice are carried out in line with Practice guidelines and policies.
- work closely, and under the direction of the Management Team to improve standards across a wide range of administrative activities.

If you enjoy a challenge, like working with people and are able to grasp new systems and procedures quickly, this is the role for you.

Benefits include generous NHS pension, staff parking, wellbeing initiatives, social activities and NHS Blue Light card.

**Job Types**: Part-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person


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