Sheltered Resilience Officer

**Housing**

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- Tenant Support

**Blackpool Coastal Housing Ltd**

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**Contract**:

- Permanent**Hours**:

- 37 Hours per week**Salary-** £26,421 - £27,334 per annum- Blackpool Coastal Housing manages almost 5,000 social housing properties across Blackpool, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive.- A fantastic opportunity has arisen for a Sheltered Resilience Officer to work within the Sheltered Housing service and you might be exactly who we’re looking for- The role - Ref: 24/181- Sheltered Resilience Officer- A fantastic opportunity has arisen for a Sheltered Resilience Officer to work within the Sheltered Housing service. You will work at any of the Sheltered Housing schemes across the town, providing housing management support to sheltered tenants. You will be responsible for managing a number of schemes, carrying out regular contacts with tenants, completing support plans and risk assessments and responding to emergency calls from tenants.- The successful applicant will have experience of working with vulnerable customers with a range of social and housing needs, be confident and self-motivated and have the ability to work independently and as part of a dispersed team. An understanding of professional boundaries together with excellent communication and interpersonal skills are essential.- A minimum of 3 GCSEs (or equivalent) to include Maths and English, at grade 4/C or above is essential.- About Blackpool Coastal Housing- Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.- BCH continues to expand its services across many areas and we currently employee just over 200 committed and valued staff.- Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless. Our Care and Repair Service allows Blackpool residents to remain in their own homes through the Adaptations team providing the necessary aids/adaptations for this to be achieved. The More Positive Together (MPT) and MPT Steps Programmes help provide support to local residents in accessing the employment market, as well as BCH providing typical Housing Service functions of Rents, Lettings, ASB and Neighbourhoods.- BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.- We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.- If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.- BCH is a great place to work- Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.- Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:
- Positivity
- Respect and Compassion
- Integrity
- Dynamism
- Energy
- BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.- We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool.- We also offer a fantastic reward and benefits package which includes:
- Competitive rates of pay
- 26 days paid annual leave per annum, in addition to 8 bank holidays
- Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
- An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
- Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
- Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
- Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
- 24/7 Employee Assistance Programme and access to counselling services
- Enhanc