Financial Support Officer

2 weeks ago


Blackpool, United Kingdom Blackpool Coastal Housing Full time

A fantastic opportunity has arisen for a temporary Financial Support Officer to join our friendly Rents Team and you might be exactly who we’re looking for

**The role - Ref: 24/236**

**Financial Support Officer**

**Permanent**

**37 hours per week**

**SCALE 5b - (£27,803 - £29,269 per annum)**

The successful applicant will be responsible for providing assistance to those clients identified as requiring additional support in order to sustain their tenancies. You will work with colleagues in delivering a focused financial inclusion service to customers with a view to maximising income and tenancy sustainment.

You will possess excellent communication skills and have the ability to effectively engage with a wide range of people. Knowledge of housing benefit, other welfare benefits and welfare reform changes are essential to this role. The successful applicant will have experience of supporting vulnerable individuals with a range of social and housing needs. You must possess a minimum of 3 GCSE’s or equivalent to include Maths and English.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

**About Blackpool Coastal Housing**

Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.

BCH continues to expand its services across many areas and we currently employee just under 200 committed and valued staff.

Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless. Our Care and Repair Service allows Blackpool residents to remain in their own homes through the Adaptations team providing the necessary aids/adaptations for this to be achieved. The More Positive Together (MPT) and MPT Steps Programmes help provide support to local residents in accessing the employment market, as well as BCH providing typical Housing Service functions of Rents, Lettings, ASB and Neighbourhoods.

BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

**BCH is a great place to work**

Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

- **P**ositivity
- **R**espect and Compassion
- **I**ntegrity
- **D**ynamism
- **E**nergy

BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion. Most recently in February 2023, BCH also won the award for the Most Innovative Approach to Culture and Wellbeing at the National Housing Digital Innovation Awards. We are very proud that our organisational approaches are receiving both local and national recognition.

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

- Competitive rates of pay
- 26 days paid annual leave per annum, in addition to 8 bank holidays
- Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
- An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
- Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
- Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
- Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
- 24/7 Employee Assistance Programme and access to counselling services
- Enhanced maternity



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