Intelligence Gathering Officer

**Details**:
**Reference number**:

- 347121**Salary**:

- £29,500**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Counter Fraud, Compliance and Debt - Operational Intelligence Service (OIS)**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 10Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Blackpool, Mexborough, Middleton, PontypriddAbout the job

**Job summary**:
If you’re looking for a career in a challenging and analytical role, protecting public funds and working with a wide variety of stakeholders, then a role in Counter Fraud, Compliance and Debt (CFCD) may be ideal for you.

This is an exciting role at the heart of CFCD. The Directorate aligns our strategic and operational functions, supporting DWP to deliver its objectives in identifying and correcting error, driving down fraud, using advanced analytics and insight to prevent fraud and error entering the system.

The Directorate is unique across DWP in that it has end to end ownership of all aspects of Fraud, Error and Debt, from policy and analysis, right the way through to investigation and court proceedings.

**Job description**:
These roles are based within the Operational Intelligence Service (OIS) part of the directorate, and are a critical part at the start of many of our criminal investigations.
There are a variety of roles available for Intelligence Officers to include intelligence gathering, disclosure and specialist document examination.

The purpose of the Operational Intelligence Units (OIU) is to utilise the powers granted under the Social Security Fraud Act (2001) to gather vital Intelligence from sensitive external information providers on behalf of criminal investigators, such as financial institutions, utility companies, educational establishments etc.

As an Intelligence Gathering Officer (IGO) you will be given bespoke training and in work support, with emphasis on intrusive legal powers; to help you make requests that are legal, justified, proportionate and necessary to comply with legal requirements. The vital intelligence you gather will be essential for investigators, who will use it to inform interviews under caution and subsequent prosecutions.

The purpose of the Identity Fraud Team is to prevent, detect and correct a UK citizen’s identity. Document Examiners receive and create intelligence reports for both internal and external investigations.
- Complete a full examination of documents at an advanced specialist level to determine if the document is genuine, counterfeit / forged or invalid. Including Passports, ID cards, Driving Licences, UK Visas / Residence Permits, and Birth/Marriage Certificates.
- Carry out Intelligence Gathering duties in accordance with procedures and guidance (Intelligence is gathered in a legal and professional way using mainly Social Security Fraud Act (SSFA) powers and the Data Protection Act (DPA) 2018 sh2 para 2 (1).
- Make effective decisions in accordance with legislation and to justify and effectively communicate decisions made.
- Fully analyse intelligence received to establish the full extent of the fraud being investigated.
- Liaise with Investigations, Information Providers, Law Enforcement Agencies, DWP front line services and other government departments.
- Manage workloads to ensure efficient use of resources.
- Provide a high-quality customer service.
- Work with other organisations on matters of national security.

**Person specification**:
**What we are looking for**:

- Effective leadership and communication skills.
- Ability to demonstrate excellent organizational and planning capabilities.
- Demonstrate strong judgement and decision making skills.
- Present information to internal and external audiences in a professional and credible manner.
- Able to work affectively as an individual and as part of a team.
- Deal appropriately with challenging and vulnerable individuals.
- Inspire others through positivity, drive and energy in order to achieve outcomes and deliver change.
- Have a flexible and adaptable leadership style with an ability to reach a diverse audience and be prepared to engage effectively with our partners.

**Key Criteria**
- You have the skills to gather, interpret and analyse complex information and data challenging where appropriate, to reach sound conclusions demonstrating clear decision making (**Lead Criteria**).
- You will have the ability to work in a demanding and complex environment with changing priorities (**Second Lead Criteria**).
- You are able to work effectively as an individual and as part of a team.
- You can deal appropriately with challenging and vulnerable individuals.
- You will have a focus on customer service and the ability to place the customer at the heart of all we do.
- You are proactive in developing and maintaining positive and prof