Hotel Reservationist
1 week ago
Landmark hotel in Newquay are looking for a Reservationist to join their busy team.
**Roles and Responsibilities**:
- Effortlessly maintain a 'Guest comes First’ approach in all dealings with clients either on the phone or in person.
- Manage your own bookings according to standards, and ensure cancellation policies are quoted and a confirmation sent to avoid any disputes or booking errors.
- Support the team and business in sharing ideas and feedback which could develop our service and revenue.
- Show great attention to detail and advise the Reservations Manager of any anomalies on the hotel booking system or website and working through the daily checks on existing bookings.
- Consistently work to ensure full guest satisfaction is achieved by ensuring that the reservations duties are carried out professionally and efficiently.
This is a permanent, full time position based on a 40 hour working week working 5 days out of 7 including weekends and bank holidays.
The salary is £22,256.00 per annum paid monthly plus tips.
Shift Pattern - 5 days out of 7 (8.5 hours per day) with shifts ranging from 7.30am start to 8pm finish
**Benefits**
- Complimentary stay after 1 years service
- 50% off hotel stays
- 50% off hotel dining
- 40% off spa products
- 25% off spa treatments
- Gym access & weekly swim session
- Discounted surf lessons
**As well as regular awards and recognition**:
- Monthly recognition awards
- Annual festive awards event
- Long service awards dinner
Live in accommodation available.
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