Technical & Service Desk Manager
2 months ago
We are currently working with an established Facilities Management Service Provider looking to appoint a Technical Service Desk Manager to lead their team out of the midlands (B46). This is a very exciting opportunity to work for a National Facilities Managementorganisation who pride themselves on developing team members and put their people first.
The main functions of the role will be to:
- To provide contract management for selected local clients where EFM provide M&E Maintenance services.
- Provide leadership in delivering customer service and to troubleshoot and improve the quality-of-service delivery.
- Liaise with the facilities management team, tenants, property Managers, sub-contractors to ensure prompt resolution of reported issues at sites.
- Communicating the process and progress efficient to build confidence and deliver great customer experience.
- Developing/refining the procedures allowing for continuous improvement.
- Validate technical reports from 3rd party providers and provide advice to the team. Continuous improvement in the use of simPRO, Quooda, Xero through to Power BI.
In return our client is offering a salary of £40,000 per annum plus other benefits including career progression opportunities.
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Service Desk Manager
2 weeks ago
Birmingham, United Kingdom 1 Tech Staffing Ltd Full timeService Desk ManagerLocation: Birmingham (Hybrid)Salary: Up to £45,000 (doe)Are you an IT professional seeking advancement in your career? We are looking for a skilled Service Desk Manager/Team Leader with a strong technical background and 2-3 years of experience in a similar role. This role is pivotal in leading our client's service desk team to deliver...
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Nhs IT Service Desk Manager
2 weeks ago
Birmingham, United Kingdom Service Care Solutions - Healthcare Full timeService Care Solutions are currently recruiting for a Band 4 IT Service Desk Manager to work within the NHS on a 3 month + temporary agency contact. This role will be based in the NHS University Hospitals Birmingham Trust. **Hours** 37.5 hours per week **Rate** (£11.47 PAYE Rate) (£14.03 Ltd Rate) Paid weekly via an umbrella company **Brief Description of...
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Service Desk Analyst
12 hours ago
Birmingham, United Kingdom Charles Simon Associates Ltd Full time**Service Desk Analyst - (Service Desk, Active Directory, AD, Windows, Server, MS Exchange, o365) - Permanent - Home Based** Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client. **Location**: Home Based with some travel **Salary**: £27,000 per annum D.O.E **Skills/Requirements for the...
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Global IT Service Desk Manager
1 day ago
Birmingham, United Kingdom Sigma Financial Group Full time**Contract**: Full time **Location**: Hybrid - Birmingham **Salary**: £50,000 per annum **Hours**: 40 per week **Hybrid working**: 3 days a week in the office (Birmingham) We are currently looking for a Global Service Desk Manager at Sigma Connected, To be at the helm of global IT service desk operations, managing and steering the Service Desk teams both...
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IT Service Desk Analyst
3 weeks ago
Birmingham, United Kingdom In Technology Group Limited Full timeRole: Service Desk AnalystLocation: South BirminghamSalary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual...
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IT Service Desk Analyst
3 weeks ago
Birmingham, United Kingdom In Technology Group Full timeRole: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from...
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IT Service Desk Manager
1 week ago
Birmingham, United Kingdom In Technology Group Limited Full time**IT Service Desk Manager - GBP 49000**Location: Central Birmingham**Salary: GBP 40000 - 49000**INTERVIEWING NOW - DO NOT MISS OUT** You will work directly with the IT Service Transformation Manager and the senior team at the nominated 3rd Party to ensure a smooth transition in addition to managing a busy service desk. A key responsibility for the position...
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Team Lead: Uc&c Technical Service Desk
3 weeks ago
Birmingham, United Kingdom Croft MSP Full time**Who we are** Croft is a company delivering next generation Unified Communication & Managed Services to a range of clients in the SME, corporate and public sectors. Key areas of our business include business mobiles, business phone systems, business broadband, managed IT services, managed cyber security services, hosted telephony, contact centres and IT...
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IT Service Desk Technical Support Analyst
2 weeks ago
Birmingham, United Kingdom University of Birmingham Full timeWe are seeking a passionate individual to join our vibrant team at the University of Birmingham's IT Service Desk! At the heart of our team lies a group of dedicated and enthusiastic individuals who are committed to providing excellent IT support to our diverse community. When you join us, you become a part of a family that values collaboration, innovation,...
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IT Service Desk Technical Support Analyst
2 weeks ago
Birmingham, Birmingham, United Kingdom University of Birmingham Full timeWe are seeking a passionate individual to join our vibrant team at the University of Birmingham's IT Service Desk At the heart of our team lies a group of dedicated and enthusiastic individuals who are committed to providing excellent IT support to our diverse community. When you join us, you become a part of a family that values collaboration, innovation,...
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IT Service Desk Technical Support Analyst
2 days ago
Birmingham, Birmingham, United Kingdom University of Birmingham Full timeWe are seeking a passionate individual to join our vibrant team at the University of Birmingham's IT Service Desk At the heart of our team lies a group of dedicated and enthusiastic individuals who are committed to providing excellent IT support to our diverse community. When you join us, you become a part of a family that values collaboration, innovation,...
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IT Service Desk Technical Support Analyst
2 days ago
Birmingham, United Kingdom University of Birmingham Full timeWe are seeking a passionate individual to join our vibrant team at the University of Birmingham's IT Service Desk! At the heart of our team lies a group of dedicated and enthusiastic individuals who are committed to providing excellent IT support to our diverse community. When you join us, you become a part of a family that values collaboration, innovation,...
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Service Desk Analyst
2 weeks ago
Birmingham, United Kingdom Akkodis Full time**Service Desk Analyst** Modis are currently working in partnership with a market leading service provider to recruit a Service Desk Analyst to join their growing team. This is an exciting opportunity to join a leading business and provide support to multiple high-profile clients. **The Role** As a Service Desk Analyst you will provide a range of...
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Service Desk Analyst
2 weeks ago
Birmingham, United Kingdom Akkodis Full time**Service Desk Analyst** Akkodis are currently working in partnership with a market leading service provider to recruit a Service Desk Analyst to join their growing team. This is an exciting opportunity to join a leading business and provide support to multiple high-profile clients. **The Role** As a Service Desk Analyst you will provide a range of...
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Service Desk Analyst
5 days ago
Birmingham, United Kingdom Akkodis Full time**Service Desk Analyst** Akkodis are currently working in partnership with a market leading service provider to recruit a Service Desk Analyst to join their growing team. This is an exciting opportunity to join a leading business and provide support to multiple high profile clients. **The Role** As a Service Desk Analyst you will provide a range of...
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Service Desk Analyst
1 week ago
Birmingham, United Kingdom Akkodis Full time**Service Desk Analyst** Modis are currently working in partnership with a market leading service provider to recruit a Service Desk Analyst to join their growing team. This is an exciting opportunity to join a leading business and provide support to multiple high profile clients. **The Role** As a Service Desk Analyst you will provide a range of...
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Service Desk Analyst
2 days ago
Birmingham, United Kingdom Akkodis Full time**Service Desk Analyst** Modis are currently working in partnership with a market leading service provider to recruit a Service Desk Analyst to join their growing team. This is an exciting opportunity to join a leading business and provide support to multiple high profile clients. **The Role** As a Service Desk Analyst you will provide a range of...
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Service Desk Dispatcher
2 weeks ago
Birmingham, United Kingdom Air IT Full time**Service Desk Dispatcher** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginnings back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...
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Service Desk Team Leader
2 weeks ago
Birmingham, United Kingdom Hays Specialist Recruitment Limited Full timeService Desk Team Leader **Your new role** - £300-350/d inside ir35 - Hybrid 1-2 days in office per week (central Birmingham) - Start ASAP **Duties include but are not limited to** - Jump on calls when needed - Manage operational team performance towards meeting SLA's / KPI's as well as other targets. - Management of team attendance (including annual leave...
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IT Service Desk Engineer
1 month ago
Birmingham, United Kingdom In Technology Group Limited Full time**Job Title**: IT Service Desk Engineer **Location**: Birmingham **Salary**: £25,000 My client is a rapidly expanding Managed Service Provider, and we are currently recruiting for an IT Service Desk Engineer to join our team in Birmingham. The IT Service Desk Engineer will be responsible for the provision of technical support and guidance to our...