IT Service Desk Analyst
2 weeks ago
Role: Service Desk AnalystLocation: South BirminghamSalary: £33,00
Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages.
Your responsibilities will include:
- Providing 1st Line Support by promptly logging incidents into the service desk system.
- Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team.
- Ensuring smooth escalation processes, maintaining top-notch feedback and service quality.
- Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence.
- Deploying and maintaining software and hardware, including patches and hotfixes.
- Troubleshooting and managing MFD printers/scanners.
- Updating documentation areas such as Asset Register and Wiki knowledge base.
- Managing active directory/exchange user accounts and file security permissions.
- Assisting with backup management and data retrieval, both onsite and in the cloud.
- Overseeing phone and networking systems.
- Providing administrative support for back office and bespoke systems.
- Maintaining a high standard of customer service and adherence to Service Level Agreements.
- Contributing to occasional implementation projects for new software and hardware technologies.
- Offering out-of-hours cover and performing remote maintenance on a rotational basis.
- As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams.
To excel in this role, you should possess:
- Strong familiarity with ITIL practices and Service Level Agreements.
- Proficiency in IT Service Management and front-line technical IT support.
- Expertise in prioritizing and managing daily workload autonomously.
- Competence with Windows environments, Microsoft Office suites, and Active Directory administration.
- Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls.
- Experience with VMware virtualization and Microsoft Azure cloud infrastructure.
- Familiarity with HP MSA SAN, server, and networking hardware.
- Ability to create and maintain technical documentation.
- Proficiency in setting up and supporting mobile devices and managing printers/scanners.
- Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications.
- Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications.
To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you.
Please apply with an up-to-date CV to be considered.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
-
Service Desk Analyst
4 weeks ago
Birmingham, United Kingdom ITECCO Full timeLocation: Birmingham (Hybrid) **Salary**: £30,000 - £35,000 DOE Role**:Service Desk Analyst** One of my best clients are looking to take on an experienced **Service Desk Analyst** to join their IT team on a permanent basis. This person will be responsible for providing 2nd and some 3rd line support over 200 internal staff based bothon-site and...
-
IT Service Desk Analyst
2 weeks ago
Birmingham, United Kingdom Jumar Solutions Full timeIT Service Desk Analyst£200 per day - Inside IR35 via UmbrellaLocation: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport linksMidlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24.The Service Desk Analyst will be required to cover the following- Be the...
-
Service Desk Analyst
1 month ago
Birmingham, United Kingdom Venn Group Full time**Service Desk Analyst - Three month initial contract** **Location: Birmingham (Onsite)** **Hourly Rate: £12.55 (Holiday inclusive)** **Start Date: ASAP** **Role Overview**: We are looking for an experienced IT Service Centre Analyst who is customer focussed and able to provide extensive 1st and 2nd Level IT Support to join one of our reputable clients...
-
IT Service Desk Analyst
2 weeks ago
Birmingham, United Kingdom Jumar Solutions Remote Work Freelance Full timeIT Service Desk Analyst£200 per day - Inside IR35 via UmbrellaLocation: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport linksMidlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24.The Service Desk Analyst will be required to cover the following- Be the...
-
IT Service Desk Analyst
3 weeks ago
Birmingham, United Kingdom Bethnal Full timeIT Service Desk Analyst 200 per day - Inside IR35 via Umbrella Location: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24. The Service Desk Analyst will be required to cover the following- ...
-
IT Service Desk Analyst
2 weeks ago
Birmingham, United Kingdom In Technology Group Full timeRole: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from...
-
Service Desk Analyst
1 week ago
Birmingham, United Kingdom Akkodis Full time**Service Desk Analyst** Modis are currently working in partnership with a market leading service provider to recruit a Service Desk Analyst to join their growing team. This is an exciting opportunity to join a leading business and provide support to multiple high-profile clients. **The Role** As a Service Desk Analyst you will provide a range of...
-
Service Desk Analyst
6 days ago
Birmingham, United Kingdom Akkodis Full time**Service Desk Analyst** Modis are currently working in partnership with a market leading service provider to recruit a Service Desk Analyst to join their growing team. This is an exciting opportunity to join a leading business and provide support to multiple high profile clients. **The Role** As a Service Desk Analyst you will provide a range of...
-
Service Desk Analyst
1 week ago
Birmingham, United Kingdom Akkodis Full time**Service Desk Analyst** Akkodis are currently working in partnership with a market leading service provider to recruit a Service Desk Analyst to join their growing team. This is an exciting opportunity to join a leading business and provide support to multiple high-profile clients. **The Role** As a Service Desk Analyst you will provide a range of...
-
Service Desk Analyst
12 hours ago
Birmingham, United Kingdom Akkodis Full time**Service Desk Analyst** Akkodis are currently working in partnership with a market leading service provider to recruit a Service Desk Analyst to join their growing team. This is an exciting opportunity to join a leading business and provide support to multiple high profile clients. **The Role** As a Service Desk Analyst you will provide a range of...
-
Service Desk Analyst
4 days ago
Birmingham, United Kingdom Square One Resources Full timeJob Title: Service Desk Analyst Location: Birmingham - On site full time Day Rate: £150 (Inside IR35) Start Date: Mid June Contract Length: 1 Year I have a very exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for an experienced Service Desk Analyst to join their dynamic IT...
-
Service Desk Analyst
5 days ago
Birmingham, United Kingdom EVO Group Full timeFunction : Sales Support and Administration Location : Sheffield Contract Type : Full Time Permanent Service Desk Analyst EVO currently have a vacancy for an enthusiastic and motivated Service Desk Analyst to provide effective IT assistance across all aspects of the business and provide back up and support to the IT management. The position is...
-
Service Desk Analyst
2 months ago
Birmingham, United Kingdom Permanent Futures Full timeService Desk Analyst Birmingham – Onsite! Initial contract – 12 months We are working with a client, looking to find an SC or DV-cleared Service Desk Analyst to work on-site in Birmingham! Experience in 1st line support, and dealing with IT tickets is key! Cisco VoIP, Microsoft office suite, and Microsoft active directory are all good to have and...
-
Service Desk Analyst
3 weeks ago
Birmingham, United Kingdom Falconsmartit Full time3 days ago Be among the first 25 applicants Job Location: Birmingham, UK Language: Required English + French speaking associate Experience Willingness to work in a rotational shift 24*7*365 Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must Good understanding and hands-on experience of Incident...
-
Service Desk Analyst
2 months ago
Birmingham, United Kingdom Reed Secure Full timeReed Secure are working with a major police force based in a convert location in Birmingham. They have a number of exciting opportunities available to join their specialist division as a Service Desk Analyst on an initial 6 - month contract. IT has never been more important to policing. This role will provide you the opportunity to work at the forefront of...
-
Service Desk Dispatcher
6 days ago
Birmingham, United Kingdom Air IT Full time**Service Desk Dispatcher** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginnings back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...
-
Service Desk Analyst
7 days ago
Birmingham, Birmingham, United Kingdom Central Functions Full timeCompass Group Plc (Compass) is a £22.9 billion turnover, global organisation and the world's leading provider of food and support services. With operations across seven key business areas (Foodservice; Support Services; Business & Industry; Healthcare & Seniors; Education; Sports & Leisure; and Defence, Offshore & Remote), Compass serves customers in...
-
Service Desk Analyst
4 weeks ago
Birmingham, United Kingdom FalconSmartIT Full timeJob Title: Service Desk Analyst Job Type : Permanent Job Location: Birmingham, UK Language: Required English + French speaking associate Experience: Willingness to work in a rotational shift 24*7*365 • Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must • Good understanding and hands-on...
-
Service Desk Analyst
4 weeks ago
Birmingham, United Kingdom Shoosmiths Full timeThe firm Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and...
-
IT Support and Service Desk Operator
4 days ago
Birmingham, United Kingdom Square One Resources Full timeJob Title: Service Desk Analyst Birmingham - On site full time Day Rate: £150 (Inside IR35) Contract Length: 1 Year I have a very exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for an experienced Service Desk Analyst to join their dynamic IT team on a year contract. ...