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Birmingham, United Kingdom Air IT Full time**Service Desk Dispatcher** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginnings back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...
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Service Desk Analyst
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Service Desk Engineer
2 days ago
Birmingham, Birmingham, United Kingdom Searchability Full timeJob Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a 2nd Line Service Desk Engineer, you will be responsible for providing technical support to our customers, resolving complex technical issues, and escalating issues to the 3rd line team when necessary.Key...
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Service Desk Engineer
1 day ago
Birmingham, Birmingham, United Kingdom Searchability Full timeJob Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a 2nd Line Service Desk Engineer, you will be responsible for providing technical support to our customers, resolving complex technical issues, and escalating issues to the 3rd line team when necessary.Key...
Service Desk Manager
4 months ago
Service Desk ManagerLocation: Birmingham (Hybrid)Salary: Up to £45,000 (doe)Are you an IT professional seeking advancement in your career? We are looking for a skilled Service Desk Manager/Team Leader with a strong technical background and 2-3 years of experience in a similar role. This role is pivotal in leading our client's service desk team to deliver exceptional IT support.Key Responsibilities: * Lead and guide a team of service desk technicians to ensure they provide top-notch and timely support to clients. * Supervise day-to-day service desk operations, ensuring adherence to service level agreements (SLAs) and exceeding client expectations. * Serve as a primary contact for key clients, fostering strong relationships and promptly addressing escalations or concerns. * Continuously evaluate and enhance service desk processes to boost efficiency and client satisfaction, emphasizing team leadership over direct involvement in ticket resolution. * Stay abreast of the latest IT trends and technologies to offer guidance and support to the team and clients.Requirements: * Demonstrated 2-3 years’ experience ideally in an MSP environment, in a leadership or supervisory role within the service desk. * Proven ability to lead, motivate, and develop IT professionals. * Dedication to delivering outstanding customer service and ensuring client happiness. * Strong grasp of IT systems, networks, and infrastructure, with the capability to troubleshoot and resolve technical issues. * Excellent verbal and written communication skills, enabling effective interaction with clients and internal teams. * Relevant certifications such as ITIL, CompTIA, or Microsoft certifications are advantageous.If you are a proactive and results-oriented individual with a passion for IT service delivery and team leadership, we encourage you to apply for this opportunity. To be considered, please submit your CV promptly
