Case Leader
7 months ago
Case Leader Job Description Case Leader will report to the Registered Care Manager Diane Taylor Our Case Leaders will supervise an allocated caseload of clients and staff teams. They will engage closely with our clients, family members and professionals and they will monitor, support and develop a dedicated staff team, motivating and inspiring them to be focussed on achieving their clients goals and outcomes. Our Complex Case Leader role is community based, and as such, it is important that the successful individual is organised, has strong planning skills and can operate on their own as well as being part of our well established team. We will expect the successful individual to be highly visible in the community, visiting their assigned clients on a regular basis and being a pivotal part of the service that we provide.
It is important that the successful individual will be flexible as and when required to ensure that the service is monitored and supported as needed. For example, some of our clients have night support, or weekend support, and as such, regular spot checks and observations will need to be completed at these times. In addition to this, some of our clients have support at school and will need engagement through the day. Therefore, the successful person will need to manage their own diary in order to meet the requirements of the service whilst also maintaining a good work-life balance.
Our Case Leader will participate in an on-call rota, which is the services emergency line out of hours. Principal Responsibilities Our Case Leaders are expected to: Monitor and audit our service on a daily basis, ensuring high standards of care are delivered to each client Engage with and support our staff team through Team Meetings, Supervisions, Spot Checks, Annual Reviews and Observations Conduct regular reviews with clients, involving family members, professionals and advocates where necessary Monitor, audit and maintain records within the clients homes, ensure log books/eMAR charts and monitoring charts are collected and re-delivered on a monthly basis Introduce new staff members to their new clients, ensure staff are fully aware of the clients individual care and support agreement and are focussed on helping the client to achieve their goals, outcomes and aspirations Recognise compliments given by clients and family members, and feed this information back to staff members through letters, cards, team meetings and supervisions, to ensure they can be recognised Monitor and maintain medication records in the clients home and conduct live audits to ensure best medication practise. Identify situations which may de-stabilise care packages, and work in a pro-active way to identify solutions to any issues. To liaise with other members of our management team, including our Recruitment Officer, Care Co-ordinator and Compliance Officer to identify solutions to staff levels, compliance and training records.
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