Malpractice Processor

**About Pearson**

We are the world’s learning company with more than 18,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

**We are proud to offer an exceptional and supportive environment to develop your professional career as a “Malpractice Processor” with us.**

**Your Opportunity**
- A full-time permanent role working 37.5 hours per week
- You will join our On-Demand Processing team which is part of the Qualification Processing Department. The department consists of several areas which work together to deliver General Qualifications, Vocational Qualifications and On-demand Qualifications.
- You will be required to support other processing activities within the team as priorities dictate.

**Your primary responsibilities**
- Reviewing remotely invigilated examinations for potential malpractice and contacting centres to investigate and resolve cases detected
- Researching cases and investigating appropriately
- Creating and sending outcome letters to centres
- Data input activity from marked scripts
- Managing own workload to ensure effective prioritisation
- Effectively communicate and escalate key issues, or threats to SLA
- Deputise and support for the Investigations Processing Leader
- During peak processing periods lead a team of seasonal staff in line with Pearson’s policy, procedures, and values
- Work in other areas of the business as required

**Key Challenges**
- Working towards tight and immovable deadlines
- Working within a regulated framework
- The role requires high attention to detail and careful analysis despite busy workload
- The role requires attention to details even with tasks that may be repetitive
- Flexibility of working patterns during peak periods
- Ability to adapt to multiple/various IT systems
- Supporting various stakeholders from different teams
- Potential restrictions on annual leave during peak periods

You will be customer service focused with the ability to communicate with influence and work with others to achieve goals. Experience of researching and reviewing data and information to draw conclusions would be an advantage. You will deliver goals in a changing environment and take a creative and innovative approach to work while maximising potential for yourself and others.

**Additional Competencies**
- Attention to detail: Able to work accurately and have excellent attention to detail
- Methodical approach: Ability to concentrate and focus on meeting deadlines and objectives.
- Communication skills: Ability to comprehend and provide clear updates to colleagues and external customers.
- Teamwork skills: Ability to work positively with other members of the team.
- Analytical skills: seek to understand the bigger picture and the impact of up and downstream activities.

**Previous Experience and Qualifications**

Essentials
- Experience of leading people and processes
- Computer / keyboard experience.
- General office experience.
- Working to set processes/work instructions
- MS Word and MS Excel (both to intermediate level) and MS Outlook
- Educated to GCSE level minimum of English and Mathematics (grade C/4 or above) or equivalent

Desirable
- Communication skills from working with external / internal customers
- Previous experience and knowledge of working within an awarding body

**Your rewards & benefits**

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too. We offer:

- A competitive