Customer Support Team Leader

5 months ago


Hemel Hempstead, United Kingdom NHS Professionals Full time

**About The Role**:
**Customer Support Team Leader**

Can you lead a team to deliver exceptional customer service?

Are you flexible and adaptable to assist where needed?

Would you like to work for a high performing organisation that works in the heart of the NHS and whose People Vision is for you to be the best you can be?

Would you like to be part of building our Apprenticeship Scheme, support our Foundation Bay and other projects within the Service Centre?

NHS Professionals National Service Centre - supporting Bank Members, every day of the year, every hour of the day. We are proud to support and put people in places to care, and if you are looking to be part of a great team in this exciting environment, we really want to hear from you

Shift working rotations between 06.30 and 22.00 including weekends.

Role Summary:
Provide support to Team Leaders and Operation Managers to lead a team of Customer Support Advisors who are responsible for providing an outstanding, proactive customer experience through a variety of contact channels, measured by KPI’s. The National Service Centre is a fast-paced environment that requires management in real time to provide both the customer and the advisor with the support they need. The key to success will be putting the customer at the heart of every decision, working collaboratively with the advisors and support teams to identify trends and introduce ideas for improvement. Success in this role is for the customer to receive a friendly and simple solution on first contact and the team to work in a culture that is supportive with regular coaching feedback and development opportunities.

**Responsibilities**:

- Leads a team environment that supports and encourages learning and development.
- Engages in conversations with all team members regarding their role development.
- Be that go to person for team leaders and operation managers when assistance is required.
- Takes the time to help team members to learn from their successes and failures, recognising great performance and areas.
- Works with others to help identify and develop new and innovative ways of working.
- Keeps colleagues and customers motivated and engaged in changing times, helping them to understand the new ways of working, promoting the benefits.
- Understands NHSP's vision and can explain it to others.
- Identifies and clearly communicates the performance requirements for the team, being accountable for them.
- Works in partnership with other teams to streamline and remove duplication of work, seeking common aims to remove any barriers to collaboration
- Monitors and manages KPI's with regular feedback.
- Previous Team Leader experience within a service centre environment.
- Flexible and adaptable with a can-do attitude.
- Communicates with confidence varying style and pace to fit the situation.
- Makes time for team members, getting to know and understand them as a person.
- Acknowledges recognises and utilises the strengths of team members.

**About Us**:
**In return for your commitment, we will offer you some fantastic benefits**:

- **Generous annual leave allowance** - 27 days per year, plus bank holidays
- **A commitment to talent management & development**:

- **Star of the Month** - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- **Pension** - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- **Life Assurance**:

- **Group Income Protection**:

- **Wellbeing Programme**:

- **Employee Assistance Programme**:

- **Employee Engagement & discounts platform**

**About Us**:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of **Top Employer** by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.



  • Hemel Hempstead, United Kingdom Hollywood Bowl Group Full time

    **The Why, the What and the Who...**: Are you a highly motivated leader, able to drive and encourage your team's success? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! **The...


  • Hemel Hempstead, United Kingdom Martin Brower Full time

    Overview: Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers. **Responsibilities**: **1 x...


  • Hemel Hempstead, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Team Leader **Location**: Lawn Lane Supported Living Service, Hemel Hempstead **Starting Salary**:£32,076 with the opportunity to progress to £34834 pa **Hours**:37 **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce Are you an enthusiastic leader with the ability to oversee...


  • Hemel Hempstead, United Kingdom William Hill Full time

    For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous...

  • Customer Service

    5 months ago


    Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also...


  • Hemel Hempstead, Hertfordshire, United Kingdom team Full time

    About Our TeamAt team.blue, we are a European group of brands enabling entrepreneurs to succeed online. Our customer-obsessed culture is built on five core values: we put our customers at the heart of everything we do, we work stronger together and trust each other, we tell it like it is and keep doors open, we respect and regard one another, and we always...

  • Team Leader

    5 months ago


    Hemel Hempstead, United Kingdom Bridge of Hope Full time

    ** Position**:Team Leader** **Department**:Process team Leader level 1 plus** **Contract: Temporary, 3-4 months with the possibility of extension** **Hours: 37.5 hours per week, Monday to Friday, shifts between 8am-5pm** **Pay rate: £14.57 per hour** **FULLY OFFICE BASED** **Location: Hemel Hempstead HP2 7AH** **Start date: - Subject to...

  • Team Leader

    5 months ago


    Hemel Hempstead, United Kingdom Atlas Hotels Full time

    **Hours**: 4**0 hours across 5 days per week** **Salary**:£13.30 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Hemel Hempstead** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest...

  • Team Leader

    6 months ago


    Hemel Hempstead, United Kingdom Atlas Hotels Full time

    **Hours**:40 hours across 5 days per week** **Salary**:£13.30 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express - Hemel Hempstead** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest...

  • Team Leader

    5 months ago


    Hemel Hempstead, United Kingdom Brook Street Full time

    **Position**:Team Leader** **Department**:Process team Leader level 1 plus** **Contract: Temporary, 3-4 months with the possibility of extension** **Hours: 37.5 hours per week, Monday to Friday, shifts between 8am-5pm** **Pay rate: £13.81 per hour** **FULLY OFFICE BASED** **Location: Hemel Hempstead HP2 7AH** **Start date: - Subject to...

  • Retail Team Leader

    6 months ago


    Hemel Hempstead, United Kingdom The Works - Hemel Hempstead Full time

    **Retail **Team Leader/Deputy Manager** **18 hours per week (full flexibility)** *** **About our culture** The Works is such an awesome place towellwork! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic _you_. - _ We’ve built an environment that’s busy, always moving, and...


  • Hemel Hempstead, United Kingdom Tate Full time

    **Telemarketing Team Leader**: Hemel Hempstead Salary is up to £35,000 dependent on experience Working Monday to Friday, with a 12.30pm finish on Friday Our client is an innovative company which provides outsourced marketing services for clients, carrying out a wide range of telemarketing activities, working across various sectors, including Hospitality,...

  • Team Leader

    6 months ago


    Hemel Hempstead, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Team Leader **Location**: Lawn Lane Supported Living Service, Hemel Hempstead **Starting Salary**:£30,151 with the opportunity to progress to £32,909 pa (pro rata for part-time) - Pay increase pending **Hours**: 18.5 **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce Are...


  • Hemel Hempstead, Hertfordshire, United Kingdom Tesco Full time

    Tesco is committed to providing exceptional customer service and creating a positive shopping experience. As a Team Coordinator Leader, you will play a vital role in achieving this goal. You will be responsible for leading a team of colleagues to ensure that customers receive excellent service and that store policies are followed. Your duties will include...

  • Team Leader

    6 months ago


    Hemel Hempstead, United Kingdom Iceland Full time

    The Food Warehouse is Iceland’s new concept store. We are looking for vibrant and talented Team Leaders to join us as we continue to grow this hugely successful new venture. We believe that this success will come through our people and where best to start but right at the heart of the operation as a Team Leader. As a Team Leader, you will be instrumental...


  • Hemel Hempstead, Hertfordshire, United Kingdom Naylor's Equestrian Llp Full time

    At Naylor's Equestrian Llp, we're seeking a talented individual to join our store's Junior Management team as an Equestrian Team Leader. As a key member of our team, you'll provide managerial support and help maintain exceptional customer service throughout your section. You'll assist in supervising all staff, ensuring the shop floor meets our high...

  • Tech Support Expert

    6 days ago


    Hemel Hempstead, Hertfordshire, United Kingdom team Full time

    Company OverviewWe are a leading provider of dedicated and cloud services, delivering exceptional experiences to drive online success.As part of team.blue, a European group of brands, we operate across 22 countries, supporting over 3.3 million customers with their online presence.

  • Warehouse Team Leader

    6 months ago


    Hemel Hempstead, United Kingdom Wincanton Full time

    An exciting opportunity has arisen for a Team Leader for a contract based out of Hemel Hempstead. This challenging and interesting role will appeal to an individual with the drive, agility, and energy to deliver operational excellence and customer satisfaction. This role will appeal to an individual who loves working in a friendly fast-paced team. This team...

  • Warehouse Operative

    6 months ago


    Hemel Hempstead, United Kingdom DHL Full time

    **Position**: Warehouse Team Leader **Contract Type**: Permanent (Full-Time) **Location**: HMP The Mount - Hemel Hempstead (HP3 0NZ) **Salary: £26,262** **Shift Pattern**: Monday to Friday, 8.00 - 16.30 **PLEASE NOTE: The role is based within a Prison. You will be required to under-go an Enhanced Security Vetting Process if you are to be successful for...

  • Warehouse Operative

    6 months ago


    Hemel Hempstead, United Kingdom DHL Full time

    **Position**: Warehouse Team Leader **Contract Type**: Permanent (Full-Time) **Location**: HMP The Mount - Hemel Hempstead (HP3 0NZ) **Salary: £25,498** **Shift Pattern**: Monday to Friday, 8.00 - 16.30 **PLEASE NOTE: The role is based within a Prison. You will be required to under-go an Enhanced Security Vetting Process if you are to be successful for...