Telemarketing Team Leader
5 months ago
**Telemarketing Team Leader**:
Hemel Hempstead
Salary is up to £35,000 dependent on experience
Working Monday to Friday, with a 12.30pm finish on Friday
Our client is an innovative company which provides outsourced marketing services for clients, carrying out a wide range of telemarketing activities, working across various sectors, including Hospitality, IT and Fleet.
Tate are supporting with the recruitment for a Telemarketing Team Leader to work with an existing high calibre Telemarketing team.
***
In this role you will manage the existing Telemarketing team and develop new and existing customer relationships.
***
**Key duties include**:
- Coaching, motivating and developing the Telemarketing team
- Working closely with the team, setting and reviewing KPIs to ensure goals and target are achieved
- Monitoring and reviewing team calls to identify skills gaps and enhance customer experience
- Supporting the Senior Management team with recommendations for training, development and performance management and provide regular reports on team achievements and activities
- Liaising with customers, handling inbound customer enquiries / calls
- Development and management of existing customer relationships
- Attend meetings with new and existing clients/existing clients to discuss marketing briefs and campaigns
- Regularly provide progress reports to customers and Senior Management to ensure objectives for campaigns are being met
- Generate new business through networking opportunities
The role will include some telemarketing/telesales activity on behalf of customers to ensure optimum results are achieved.
**Business skills include**:
- Excellent telephone manner with a focus on delivering a first class service
- Ability to work in a high-pressure environment and to tight timescales
- Ability to prioritise and handle multiple tasks at any given time
- Resilience and persistence
- Fluent English verbal and written skills
- Effective communicator at all levels of business
- Innovative - turn a problem into an opportunity
- Detail orientated
- Knowledge of sales process and methodologies an advantage
**Technical Skills**:
- PC/Mobile literate
- Excellent experience in Microsoft Word, Excel and PowerPoint
- Good experience on web and use of web search engines
- Experience of a variety of databases & CRM systems, especially Salesforce, an advantage
- Experience of Social networking (especially LinkedIn) an advantage
Tate is acting as an Employment Business in relation to this vacancy.
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