Customer Service Team Leader

5 months ago

Hemel Hempstead, United Kingdom William Hill Full time

For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.

As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.

**You will be responsible for**:
This is not solely a desk-based role, you’ll be on the shop floor, engaging with our customers and ensuring the best experience by:

- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets

**Working patterns**:

- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday

**What do you need to be successful?**
- Aged 18+ (it’s a legal requirement)
- Supervisory experience and great people skills
- A positive, can-do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

**What's in it for you?**

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

- _**Compensation**_: We recognise high performance with incentives and, there’s the opportunity to earn a quarterly performance bonus too.
- _**Training and development**_: Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here.
- _**Career prospects.**_ If you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
- _**Holiday entitlement**:_ You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
- _**Pension plan**:_ We’ll match your pension contributions to 4%.
- _**Perks and discounts**:_ When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- _**Travel card**:_Enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient commuting.

**Who are we?**

With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966 - and our Retail team sit right at the heart of our high-street experience.

Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and go one better, for yourself and for William Hill.

**Salary**: From £23,989.39 per year

**Benefits**:

- Company pension
- Employee mentoring programme
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Hemel Hempstead, HP1 1BA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person

  • Customer Service Team Leader

    5 months ago

    Hemel Hempstead, United Kingdom Martin Brower Full time

    Overview: Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers. **Responsibilities**: **1 x...

  • Customer Service

    4 months ago

    Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also...

  • Customer Support Team Leader

    4 months ago

    Hemel Hempstead, United Kingdom NHS Professionals Full time

    **About The Role**: **Customer Support Team Leader** Can you lead a team to deliver exceptional customer service? Are you flexible and adaptable to assist where needed? Would you like to work for a high performing organisation that works in the heart of the NHS and whose People Vision is for you to be the best you can be? Would you like to be part of...

  • Customer Contact Centre Team Leader

    5 months ago

    Hemel Hempstead, United Kingdom Hollywood Bowl Group Full time

    **The Why, the What and the Who...**: Are you a highly motivated leader, able to drive and encourage your team's success? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! **The...

  • Customer Services Administrator

    4 months ago

    Hemel Hempstead, United Kingdom Certa Service Full time

    We are looking to fill a customer service administration/ Service support position within our Hemel Hempstead based business. An SME with immediate growth aspirations, we are seeking a confident office all-rounder to assist the MD and provide day-to-day support to the internal sales and operations teams. Required hours: Monday to Friday...

  • Team Leader

    4 months ago

    Hemel Hempstead, United Kingdom Bridge of Hope Full time

    ** Position**:Team Leader** **Department**:Process team Leader level 1 plus** **Contract: Temporary, 3-4 months with the possibility of extension** **Hours: 37.5 hours per week, Monday to Friday, shifts between 8am-5pm** **Pay rate: £14.57 per hour** **FULLY OFFICE BASED** **Location: Hemel Hempstead HP2 7AH** **Start date: - Subject to...

  • Team Leader

    5 months ago

    Hemel Hempstead, United Kingdom Brook Street Full time

    **Position**:Team Leader** **Department**:Process team Leader level 1 plus** **Contract: Temporary, 3-4 months with the possibility of extension** **Hours: 37.5 hours per week, Monday to Friday, shifts between 8am-5pm** **Pay rate: £13.81 per hour** **FULLY OFFICE BASED** **Location: Hemel Hempstead HP2 7AH** **Start date: - Subject to...

  • Team Leader

    5 months ago

    Hemel Hempstead, United Kingdom Atlas Hotels Full time

    **Hours**:40 hours across 5 days per week** **Salary**:£13.30 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express - Hemel Hempstead** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest...

  • Team Leader

    5 months ago

    Hemel Hempstead, United Kingdom Atlas Hotels Full time

    **Hours**: 4**0 hours across 5 days per week** **Salary**:£13.30 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Hemel Hempstead** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest...

  • Telemarketing Team Leader

    5 months ago

    Hemel Hempstead, United Kingdom Tate Full time

    **Telemarketing Team Leader**: Hemel Hempstead Salary is up to £35,000 dependent on experience Working Monday to Friday, with a 12.30pm finish on Friday Our client is an innovative company which provides outsourced marketing services for clients, carrying out a wide range of telemarketing activities, working across various sectors, including Hospitality,...

  • Barista Team Leader

    6 days ago

    Hemel Hempstead, Hertfordshire, United Kingdom Costa Coffee Full time

    Barista Team LeaderAt Costa Coffee, we're passionate about delivering exceptional customer experiences. As a Barista Team Leader, you'll play a key role in leading our team to achieve this goal.Key Responsibilities:Lead by example, demonstrating a passion for coffee and customer serviceDevelop and implement strategies to drive sales and improve customer...

  • Retail Team Leader

    5 months ago

    Hemel Hempstead, United Kingdom The Works - Hemel Hempstead Full time

    **Retail **Team Leader/Deputy Manager** **18 hours per week (full flexibility)** *** **About our culture** The Works is such an awesome place towellwork! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic _you_. - _ We’ve built an environment that’s busy, always moving, and...

  • Team Leader

    3 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom The Forward Trust Full time

    Job Title: Team LeaderWe are seeking an experienced Team Leader to join our team at The Forward Trust. As a Team Leader, you will be responsible for leading a team of Health and Wellbeing Practitioners and contributing to the targets set by Forward and the local commissioners.Key Responsibilities:Provide supervision, training, and guidance to...

  • Team Leader

    3 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom The Forward Trust Full time

    Job Title: Team LeaderWe are seeking an experienced Team Leader to join our team at The Forward Trust. As a Team Leader, you will be responsible for leading a team of Health and Wellbeing Practitioners and contributing to the targets set by Forward and the local commissioners.Key Responsibilities:Provide supervision, training, and guidance to...

  • Team Leader

    5 months ago

    Hemel Hempstead, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Team Leader **Location**: Lawn Lane Supported Living Service, Hemel Hempstead **Starting Salary**:£30,151 with the opportunity to progress to £32,909 pa (pro rata for part-time) - Pay increase pending **Hours**: 18.5 **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce Are...

  • Team Leader

    2 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom The Forward Trust Full time

    Job Title: Team LeaderWe are seeking an experienced Team Leader to join our team at The Forward Trust. As a Team Leader, you will be responsible for leading a team of Health and Wellbeing Practitioners and contributing to the targets set by Forward and the local commissioners.Key Responsibilities:Support the service manager in developing relations and set...

  • Team Leader

    2 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom The Forward Trust Full time

    Job Title: Team LeaderWe are seeking an experienced Team Leader to join our team at The Forward Trust. As a Team Leader, you will be responsible for leading a team of Health and Wellbeing Practitioners and contributing to the targets set by Forward and the local commissioners.Key Responsibilities:Support the service manager in developing relations and set...

  • Apprentice Team Leader

    4 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Naylor's Equestrian Llp Full time

    Naylor's Equestrian LLP is a leading equestrian retailer with a strong presence in the industry. As a dynamic and innovative company, we are committed to providing exceptional customer service and operational excellence.We are seeking a highly motivated and enthusiastic individual to join our store's Junior Management team as an Apprentice Team Leader. In...

  • Apprentice Team Leader

    2 months ago

    Hemel Hempstead, Hertfordshire, United Kingdom Naylor's Equestrian Llp Full time

    Naylor's Equestrian LLP is a leading equestrian retailer with a strong presence in the industry. As a dynamic and innovative company, we are committed to providing exceptional customer service and operational excellence.We are seeking a highly motivated and enthusiastic individual to join our store's Junior Management team as an Apprentice Team Leader. In...

  • Customer Service Operations Manager

    3 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Martin-Brower Co. Full time

    Job Title:Senior Service Operations ManagerAre you a seasoned leader in customer service with a passion for driving service excellence and optimizing processes? As a Senior Service Operations Manager at Martin Brower UK & Ireland, you'll be at the forefront of transforming and executing our strategic service vision, ensuring that our teams perform at their...