Digital Champion Volunteer

6 months ago

North East Derbyshire, United Kingdom Citizens Advice North East Derbyshire Full time

Are you passionate about technology and eager to make a positive impact in your community? We are seeking enthusiastic volunteers to join our exciting Digital Connect Project and help bridge the digital divide in North East Derbyshire.

**Why This Project Matters**: Digital exclusion is a significant issue, particularly for older, disadvantaged, and vulnerable individuals. Many people in our community lack the necessary digital skills and access to technology, leading to social isolation and difficulties accessing essential services. Our project aims to provide vital digital support, reduce social isolation, and improve the overall wellbeing of our community members by enhancing their digital literacy and confidence.

Working with local venues within North East Derbyshire we offer residents easy access to digital training. Focusing on the digital skills needed to safely benefit from and participate in and contribute to the digital world, including;
- Using devices and handling information
- Creating and editing
- Communicating
- Transacting
- Being safe and responsible online

**What will you do?**
- Show clients how to use digital devices and access digital services on the internet.
- Help clients to understand how to stay safe online
- Build clients' confidence
- Keep records up to date
- Support clients through 1-2-1, group or drop-in sessions
- Engage with other volunteers to deliver training
- Help to promote digital connect in North East Derbyshire

**What are the benefits for you?**
- Make a real difference and have a positive impact in other people’s lives
- Share your skills to empower people to feel more included digitally
- Gain confidence, skills and enhance employability opportunities
- Work with a variety of interesting people, independently and in a team

**Free parking and we reimburse travel expenses**

**What do you need to have?**

You don’t need any specific qualifications but you’ll need to;
- have a commitment to promoting digital inclusion and reducing social isolation.
- be friendly and approachable
- respect views, values and cultures that are different to your own
- have patience, empathy, and a willingness to help others
- have excellent verbal and written communication skills
- be able to understand complex information and explain it (verbally and writing) so that others understand it
- have good IT skills including an understanding of IT devices and the internet
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role

**How much time do you need to give?**

You will need to be able to commit 4-5 hours per week, for at least 3-6 months. If you want to give more time that is always welcome. Volunteers are a precious resource and any time given is most appreciated.

**Where will you be volunteering?**

We have volunteering opportunities at various locations across North East Derbyshire.

**Valuing inclusion**

If you are interested in a volunteer role and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

**Contact details**

**Job Type**: Volunteer

Pay: £0.01 per hour

**Benefits**:

- Company events
- Free parking
- On-site parking

Work Location: In person

Reference ID: Digital Connect

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