Seasonal Membership

2 weeks ago


Chester, United Kingdom Chester Zoo Full time

**Seasonal - 15 hours per week including weekends, evenings and bank holidays. Hours will be significantly more during busy periods. Seasonal contract until 12th January 2025.**

**We are Chester Zoo
We’re not just an amazing, award-winning visitor attraction that’s home to 20,000 incredible animals inside 128 acres of stunning gardens. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.

The Membership & Adoptions team are a small, dynamic and exciting department within the zoo. This year, we will have a total of 5 seasonal team members and are currently recruiting for 2 to join us for our winter/spring season - starting on 18th February.

Our working environment could not be more different from a typical office - where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?

**As a Membership & Adoptions assistant, you will**:

- Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet our annual sales targets.
- Check and secure cash taken through the till and assist with cash up.
- Assist in the monitoring of literature & stock including stationery and adoption images.
- Work as part of a team and independently using initiative while being proactive.
- Assist customers waiting in the queue by answering questions and issuing membership cards.

**The Package**
- Seasonal contract until 12th January 2025.
- Rate of pay of £10.80 per hour, regardless of age (going up to £11.44 in April)
- Working on a rota basis with a minimum of 15 hours per week including weekends, evenings and bank holidays. Hours will be significantly more during busy periods.
- Some evening shifts may arise but are not regular.
- Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
- Cycle to work scheme
- Healthcare plan and employee assistance programme
- Discounted gym membership
- Discounts on cinema tickets, restaurants, high street shops and more via Perks Pension scheme with generous employer contributions up to 9%**Our Requirements - Membership & Adoptions assistant**
- Have a good standard of education, including in Maths and English.
- Have till and cash handling experience.
- Have excellent customer service skills both verbal and written.
- Have previous administration and data input experience.
- Have a good knowledge of GDPR.
- Be a competent user of Microsoft Office software particularly Outlook, Word, Teams & Excel.
- Have customer facing sales experience in a fast paced environment.

**Although not essential, the following would be desirable:
- Experience of using CRM systems.
- Experience of using Point of Sale systems CCRM.
- A basic understanding of direct debits.


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