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Membership & Adoptions Assistant

3 months ago

Chester, Cheshire, United Kingdom Chester Zoo Full time

We're not just an amazing, award-winning visitor attraction that's home to 20,000 incredible animals inside 128 acres of stunning gardens.

We're not just the UK's most popular zoo. We're a major wildlife charity that's committed to the recovery of endangered species, globally.

And, as the world faces an extinction crisis, we're making a hugely significant contribution to conservation at a time when it's needed most.

We are Chester Zoo and we prevent extinction.

We now have an exciting new role for an outstanding Membership & Adoptions assistant.

We're looking for someone who can:

  • Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet our annual sales targets.
  • Check and secure cash taken through the till and assist with cash up.
  • Assist in the monitoring of literature & stock including stationery and adoption images.
  • Support new seasonal staff to ensure all aspects of the job role are understood and carried out efficiently.
  • Assist customers waiting in the queue by answering questions and issuing membership cards.
Our working environment could not be more different from a typical office - where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?

The Package

  • Temporary contract until 18th January 202 22.5 hrs per week
- £10.49 Per Hour

  • 33 days annual leave
  • Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
  • Cycle to work scheme
  • Healthcare plan and employee assistance programme
  • Discounted gym membership
  • Discounts on cinema tickets, restaurants, high street shops and more via Perks
  • Pension scheme with generous employer contributions up to 9%

Our Requirements

  • Have a good standard of education, including in maths and English.
  • Have till and cash handling experience.
  • Have excellent customer service skills both verbal and written.
  • Have previous administration and data input experience.
  • Have a good knowledge of GDPR.
  • Be a competent user of Microsoft Office software particularly Outlook, Word, Teams & Excel.
  • Have customer facing sales experience in a fast paced environment.

Although not essential, the following would be desirable:

  • Experience of using CRM systems.
  • Experience of using Point of Sale systems CCRM.
  • A basic understanding of direct debits.