Seasonal Cash Office Assistant

5 months ago

Chester, United Kingdom Chester Zoo Full time

**Temporary fixed term contract**

This is a key role working as part of our professional cash office team taking responsibility for the counting, checking and processing of the takings from the daily trading activities.

**The Role**

As a Seasonal cash office assistant, you’ll be part of a passionate team helping to create inspirational days out for visitors. You will assist in the day to day running of the cash office alongside the cash office co-ordinators, senior cash office co-ordinator & supervisors. While delivering the highest standards of customer service you will ensure that all money due to the Zoo through daily trading activities on site, online and telephone sales are banked and reported correctly to allow smooth transactions in the Zoo and to ensure that cash is banked promptly.
Planning on a seasonal basis the cash flow requirements for the Zoo, based off previous trends, weather, events and school holidays. Workload is dictated by visitor figures and has to be planned as it may require working extra hours to ensure daily completion. Cash office staff need to provide cover for each day the Zoo is open. Our working environment could not be more different from a typical cash office setting, where else could you stroll among rare giraffes and tigers on your lunch break?

**The Package**
- Temporary fixed term contract, working until end of October
- 16 hours a week, worked 8.30am to 12.30pm over 4 days out of 7, including weekends as rostered.
- £8,985.60 per annum (based on 16 hours per week)
- 33 days annual leave (pro rata to days worked)
- Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
- Cycle to work scheme
- Healthcare plan and employee assistance programme
- Discounted gym membership
- Discounts on cinema tickets, restaurants, high street shops and more via Perks Pension scheme with generous employer contributions up to 9%

**Our Requirements - Seasonal Cash Office Assistant**
- Excellent analytical and communication skills
- Experience in the use of spreadsheets and database packages
- Experience in following audit trails including the detection and prevention of fraud
- Experience in cash handling procedures including card transactions, cheques, and banking procedures
- Experience in handling large sums of money
- Experience in customer service
- Prioritising own workload
- Knowing when to report discrepancies to the supervisors or the senior co-ordinator in their absence
- Recommendations of improvements to processes or equipment

Although not essential, the following would be desirable:

- Experience using Microsoft Office
- Experience working within a retail or visitor attraction environment

**Please note that we are busiest during the Zoo’s peak times (school holidays and bank holidays); with this in mind the taking of annual leave at these times is restricted. This can be discussed further at interview stage.**

**What makes Chester Zoo a great place to work?**

Well, where do we start? Here goes

We’re a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place.

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.

Our working environment could not be more different from a typical office - where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?

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