Customer Service Coordinator

2 weeks ago


Richmond, United Kingdom Source4 Personnel Solutions Full time

Our exciting client, an international banking group, is well known for providing their excellent services to the full breadth of the business sector. Their modern open plan UK office is based in the heart Richmond-Upon-Thames. They also provide amazing benefitsto their staff such as:
Hybrid working - 3 days in the office, 2 days at home

9am
- 5pm Monday
- Friday
25 days holiday
Non contributary pension 13.8% of salary
Annual bonus of 10%
Annual salary review
Season ticket loan/ Childcare vouchers

This role is to create, build and maintain great relationships with both internal and external customers. Daily responsibilities will include:

- Use of initiative to re-direct or escalate query where necessary whilst maintaining ownership of the query
- Checking of early settlements adhering to relevant legislation and company policy
- Management of withdrawals and part payments on CCA regulated deals
- Effective Complaints handling in line with procedures
- Financial changes on Alfa to reflect Novations, Memorandums of Variation, corrections
- Manage credit balance and refund requests
- Handle customer audit requests
- Communicate and negotiate with clarity and wherever possible confirm that customer issues have been satisfactorily resolved - creating a "win/win" culture
- Control, manage and co-ordinate cross department customer functions such as Novations with risk influencing the time taken and communicating between all interested parties including the customer
- Ability to use problem solving skills to produce effective and efficient managed solutions
- Provide a range of financial statements and copy documentation to customers
- Administer the provision of new direct debits and updated bank details and updating Lease Administration system (ALFA) with assistance from Business administrators
- Ensure compliance with Consumer Credit Act, Money Laundering and Data Protection regulation
- Be pro-active in making recommendations for ongoing development of systems and processes
- Other ad hoc duties as and when required

**Please note**:



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