Client Services Coordinator

2 weeks ago

Richmond upon Thames, United Kingdom Informed Sources Full time

Informed Sources, a dynamic technology company experiencing rapid expansion, is seeking a Client Services Coordinator to play a pivotal role in building our local presence in Richmond, London UK. Situated conveniently to many modes of transport, our Richmond office offers an exciting opportunity to join a friendly and forward-thinking global company... at the START UP phase for the region

Are you someone who thrives in a fast-paced environment with diverse responsibilities? Do you possess the ability to hit the ground running? Join our Australian SME with a global footprint and take ownership of your role where you can truly make a difference. While embracing the start-up atmosphere in the UK, you’ll follow established procedures and systems developed in other countries.

As a Client Services Coordinator, you'll be instrumental in maintaining high-quality interactions with clients and remotely located workers. Using your exceptional interpersonal skills, you'll ensure the quality of our data, the performance of our workers, and overall customer satisfaction remain paramount, whether communicating over the phone or through virtual platforms like Teams.

As a key member of our UK client services team, you'll have the opportunity to contribute your ideas and directly impact operational processes, leading to improved outcomes. You'll be exposed to a wide array of projects and business objectives, providing valuable experience in a role that fosters professional growth.
- “Ownership” mentality - the ability to manage tasks and responsibilities efficiently, particularly during high workload periods.
- Proficiency in Excel, data analysis and knowledge of PowerBI.
- Strong multitasking abilities, including handling high-priority tasks and calls with ease.
- Composure and the ability to remain calm under pressure.
- A positive attitude that contributes to a collaborative team environment.
- Self-motivation and the capacity to work independently as well as part of a team.
- Willingness and aptitude to learn new concepts and skills.
- Confidence in raising concerns and proposing solutions to team members and managers.
- Quick adaptability to new systems, including familiarity with in-house software solutions (experience with accounting and invoicing systems is a plus).

**Your qualifications should include**:

- Excellent written and verbal communication skills.
- Strong analytical and problem-solving capabilities.
- Ability to manage multiple requests simultaneously and prioritise effectively.
- A customer service-oriented approach.
- Proficiency in navigating computer systems, including Microsoft Office suite.

We are seeking engaging and trustworthy individuals with a mature outlook, staff who are people-focused and thrive on the challenges of contributing to an expanding and evolving business committed to operational excellence.

To apply, please include your resume and a 1-2 page cover letter outlining your skills and experience.

**About Informed Sources**:
Informed Sources is a market leader in providing independent and timely marketplace data and software solutions of the highest quality. With continuous expansion into new markets worldwide, we value commitment, integrity, and teamwork. If you're driven by success and thrive in a culture of continuous improvement, we invite you to join our passionate and experienced international team.

No agency referrals will be accepted at this stage.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£50,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Sick pay
- Transport links
- Work from home

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- What is your expected base salary?
- What is your notice period?

**Experience**:

- Customer service: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 07/06/2024
Reference ID: IS_UK

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