Customer Service Executive

7 days ago


Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

Customer Service Executive - Hybrid working
You will have the opportunity to work 2 days from home and three days in the offices
Location: Portsmouth

**Salary**: £21600 plus fantastic benefits and an opportunity of a 5% bonus
Benefits include:
Hybrid working
Pension - up to 15% contribution
Employee car scheme
well being hours
Employee car scheme
Gym memberships
Car schemes
Holiday of between 25 and 30 days dependant on level of service
Enhanced maternity, paternity and premature baby leave
Learning hours
And several more
Hours of work: Monday to Friday - 37/5 hours.
You will need to be flexible to work between 8am and 6pm on a rota basis
Dynamite Recruitment are pleased to be recruiting for our industry leading client based in Portsmouth that are looking to recruit Customer Support individuals to join their growing team
As the first point of contact, you will be helping customers on the phone to order a car, book a service or arrange delivery of a vehicle, while juggling a busy inbox and watching out for web-chat questions. This means you will need to think on your feet, followprocess carefully while remaining full of energy
You will be part of team who look out for each other, so it makes sense that you are good at building relationships. That extends to our customers too, they need to feel that you are taking accountability for their issue, so whilst you will be targeted on howmany contacts you have handled, you will also take account of how you take ownership of a problem, use your initiative and see it through to the end.
Key Responsibilities:

- Work across multiple accounts when required and across the entire customer journey
- Take a lead in supporting all types of queries with the customers
- Review customer reporting, identifying and correcting errors or exceptions
- Updating and maintaining the internal systems with customer information
- Book service, MOT and repair requests
- Complete basic administration tasks
- Investigating and resolving customer complaints
- Identification and implementation of business and process improvements
**Experience**:

- Good customer service skills and experience
- Enthusiasm for doing what is right for the customer
- A high level of professional communication and relationship building skills
- Advanced customer complaint resolution skills
- Accurate data entry skills
- good attention to detail
- Be adaptable to change
- Ability to multi task and organise your workload
- Good knowledge of Microsoft Office, particularly Excel and Outlook
If this sounds like your next role, please get in touch with Fran Curtis at Dynamite Recruitment on
INDDYN



  • Portsmouth, United Kingdom Dynamite Recruitment Full time

    Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices Salary £25000 plus an opportunity to earn an additional 5%  Hours :Monday – Friday, 37.5 hours and you will need to be flexible  between the hours of 8am and 6pmA fantastic opportunity has become available for an experienced Customer service executive to join...


  • Portsmouth, Portsmouth, United Kingdom Gerrell & Hard Ltd. Full time

    **Job Summary:** We are seeking an experienced Sales and Customer Service Executive to join our team in Portsmouth. As an Internal Sales Executive, you will play a crucial role in building strong relationships with customers, managing order progression, and ensuring customer satisfaction remains high.The ideal candidate will have a background in...


  • Portsmouth, United Kingdom Portsmouth Football Club Full time

    About The Role **Job title** Customer Service Executive. **Location** Fratton Park, Frogmore Road, Portsmouth, PO4 8RA. **Hours of work** Full time; 37.5 hours per week **Department** Ticketing **Remuneration** Competitive Salary **Reports to** Ticket Sales and Supporter Experience Manager **Purpose of the role**: An exciting opportunity has...


  • Portsmouth, United Kingdom Amour Recruitment Full time

    **Amour Recruitment** is excited to be working with a great company based in lakeside, **Portsmouth **who is seeking positive **Customer Support Executives **to work in their Customer Support department. Are you enthusiastic and will always go that extra mile to deliver exceptional customer service? If so, this role is prefect for you!! **Key...

  • Customer Services

    3 weeks ago


    Portsmouth, United Kingdom Dynamite Recruitment Full time

    Customer Service Executive This is a  month contract Location: Portsmouth (Hybrid after probation)  Salary: £25,000 P/A Pro rata Hours: Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8AM and 6PM. A fantastic opportunity has become available for an experienced    Customer Service Executive, to join a team...


  • Portsmouth, United Kingdom ABL 1Touch Full time

    **Customer Relationship Executive** Do you have previous experience of managing customer and consumer complaints? Do you want to be part of a market leading and growing automotive business that looks after its employees? **What we offer you?** - Up to £30K per annum - Hybrid working - 28 days holiday (including bank holidays) - Healthcare Cash Plan...


  • Portsmouth, United Kingdom Dynamite Recruitment Full time

    Job Summary:Dynamite Recruitment has an exciting opportunity for a SERVICE DELIVERY EXECUTIVE to join our team. As a Service Delivery Executive, you will be responsible for supporting clients with high-volume written/email enquiries, managing business customer relationships, and handling general customer communication.

  • Customer Service

    3 weeks ago


    Portsmouth, United Kingdom Dynamite Recruitment Full time

    This is a really interesting Customer Service role, whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquiries in a challenging role at times.Location: Hybrid /Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per week Salary: £25,000...

  • Customer Service

    3 weeks ago


    Portsmouth, United Kingdom Dynamite Recruitment Full time

    This is a really interesting Customer Service role, whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquiries in a challenging role at times.Location: Hybrid /Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per week Salary: £25,000...


  • Portsmouth, Portsmouth, United Kingdom Thrifty Car & Van Rental Careers Full time

    Job Overview:We are seeking a highly skilled and dedicated Customer Service Executive to join our team at Thrifty Car & Van Rental Careers. In this vital role, you will serve as the primary point of contact for our customers, providing exceptional support and assistance throughout their rental journey.About the Role:This is a full-time position requiring 40...


  • Portsmouth, United Kingdom Iglu.com Full time

    We have an exciting opportunity for a Customer Care Executive to join our team here at Iglu. Working within the Customer Care department you will ensure that our high levels of customer service are maintained. You will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or in...


  • Portsmouth, United Kingdom Ferryspeed Full time

    ** Customer Services Person Wanted** We're currently seeking an experienced Customer Services person to work within our Palletways and Palletforce department. Based at our offices in Hilsea, this full time role entails dealing with customer enquiries, resolving delivery issues, and liaising with other depots within the Palletways and Palletforce networks...


  • Portsmouth, United Kingdom Iglu.com Full time

    We have an exciting opportunity for a Customer Care Executive to join our team here at Iglu. Working within the Customer Care department you will ensure that our high levels of customer service are maintained. You will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or...


  • Portsmouth, Portsmouth, United Kingdom Euro Car Parts Limited Full time

    Your role as a Customer Service Specialist is vital to the ongoing success of our branch network. You'll work in a fast-paced and dynamic environment, interacting with customers, processing orders, or delivering parts to customers.Deliver exceptional performance and operational standards to meet business objectives.Work collaboratively as a member of the...


  • Portsmouth, Portsmouth, United Kingdom Thrifty Car & Van Rental Full time

    We are seeking a motivated individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be the first point of contact for customers renting vehicles from us.About Thrifty Car & Van RentalOur company provides an extensive range of rental options for both cars and vans. We cater to individuals and...

  • Executive Chef

    3 weeks ago


    Portsmouth, Portsmouth, United Kingdom Compass Group UK Full time

    Join our defence catering team as an Executive Chef and play a key role in delivering exceptional food experiences for Defence on a full-time basis, contracted to 40 hours per week.About the RoleThis is a fantastic opportunity to join a market-leading food service company in the UK and progress within a business that invests in its people, celebrates...


  • Portsmouth, United Kingdom executive careers Full time

    **Requirements** - Raising estimates & liaising with customers in regards to authorisation for work to be carried out. - Raising final cost invoices and Purchase order numbers - Invoicing of job cards - Assisting reception when required with customers, arranging bookings and telephone enquiries **Skills & Experience** - Strong administration experience -...

  • Executive Chef

    1 week ago


    Portsmouth, Portsmouth, United Kingdom Compass Group UK Full time

    We are seeking a highly skilled Executive Chef to lead our food operations in the defence sector. The successful candidate will be responsible for preparing and serving high-quality meals to clients and customers across the UK.About the RoleThis is a full-time position, contracted to 40 hours per week. As an Executive Chef, you will be expected to work on a...


  • Portsmouth, United Kingdom Service Express Full time

    A fantastic opportunity has arisen here at Service Express! We are seeking **aField Service Engineer** in the Portsmouth area to join our forward-thinking employee focused organisation. This is a full-time Hybrid position, where you will be working as part of a small team to provide a full installation, maintenance, and repair service to a key customer...


  • Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Advisor & Administrator - Hybrid working. Hybrid : You will need to be in the offices full time for your training however once completed you will be able to work 2 days from home and three days in the offices Location : Portsmouth Salary :£21500 starting salary with an opportunity for this to increase after you pas probation to...