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Pre-sales Advisor

4 months ago

Burnley, United Kingdom Ralph Recruitment Full time

Ralph Recruitment are excited to be the exclusive recruitment partner of this well-established, growing online retailer based in Burnley.

Our client has opportunities for Pre-Sales Advisor to join their fast paced, supportive, fun team.

**The Role-**

As the first point of contact, you will deliver high levels of customer service and attention to detail, whilst increasing sales revenue and profits across multiple brands.

¨ To be proactive and seek out opportunities to enhance the customer experience, ensuring all information is accurately recorded in accordance with process and system requirements

¨ To ensure customer enquiries are effectively resolved to minimise future contacts

¨ To provide accurate and helpful Pre-Sales product advice (up sells and cross sells) and basic technical troubleshooting

¨ To accurately create new sales and after-sales orders, using the correct product codes. and prices via one of several different sales ordering systems, based on correctly understanding and confirming the customer requirement to maximise sales opportunities

**About you -**
- Knowledge of Microsoft Office including Word and Excel
- Self-development of sales and conversions skills and customer service best practice
- Commercially aware and keen to develop own business knowledge
- Previous experience of working within a Sales/Customer Experience role
- And or Previous experience of working in a Contact Centre environment ideal
- And or Previous experience of face-to-face Sales and Customer Service roles
- Able to work to targets/KPIs and prioritise work accordingly

32 days holiday (pro-rata), Yearly pay reviews, staff discount, 2 parties a year, free office parking, free tea/coffee in office, + quarterly company bonus ,WFH/Hyrbrid after traning period

**By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf. You are consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment.**_

**Thank you for working with Ralph Recruitment Please contact Louisa Ellis for further details.**

**Job Types**: Full-time, Permanent

**Salary**: £21,800.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Free parking
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Burnley: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Burnley

Reference ID: Pre Sales