Customer Service/sales Advisor
7 months ago
**Role: Customer Service/Sales Advisor**
**Salary: £12 per hour + Bonus**
**Location: Burnley**
**Hours: Monday to Friday 8:30am-5pm & Saturday 8:30-5pm on a rota basis with 1 day off In the week**
Do you enjoy delivering excellent Customer Service and have experience within Sales? Are you looking for a new challenge in a fast-paced, supportive and progressive company?
**Roles and responsibilities;**
- Be proactive and seek out opportunities to enhance the customer experience, ensuring all information is accurately recorded in accordance with process and system requirements
- Ensuring customer enquiries are effectively resolved
- Provide accurate and helpful Pre-Sales product advice (up sells and cross sells) and basic technical troubleshooting
- To accurately create new sales and after-sales orders, using the correct product codes and prices via one of several different sales ordering systems
- To understand the customers’ requirements to maximise sales opportunities
- To effectively respond to and resolve customer queries specifically for Marketplace customers
- To take on any other tasks that may arise to support the wider team
- Experience working in a customer service or sales environment would be ideal
- Able to work to targets in a fast-paced environment
- Good knowledge of Microsoft Packages, including Word and Excel
- Can recognise and develop cross selling opportunities
- Have experience of working within a sales or customer services environment
- Be hardworking, dedicated and eager to succeed
If this role is of interest, please contact Charlotte Sinar
**By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.**
- Build and maintain relationships with customers to drive sales and achieve targets
- Provide exceptional customer service and product knowledge to assist customers in making informed purchasing decisions
- Actively engage with customers to understand their needs and recommend appropriate products or services
- Conduct product demonstrations and explain features and benefits to customers
- Process sales transactions accurately and efficiently
- Follow up with customers to ensure satisfaction and address any concerns or issues
**Experience**:
- Previous experience in a sales or customer service role preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Excellent problem-solving skills and ability to think on your feet
- Proficient in using computer systems and point-of-sale software
We offer competitive compensation, including commission opportunities, as well as ongoing training and development to support your success in this role. If you are a motivated individual with a passion for sales and providing exceptional customer service, we would love to hear from you.
**Salary**: £24,960.00-£25,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
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