Customer Service Expert
3 days ago
**About Exertis**
We are a leading company in the industry, and our customer service team plays a crucial role in ensuring excellent customer experiences.
**Job Summary**
The Customer Service Advisor position involves being the first point of contact for customers and vendors. As a key member of our team, you will provide exceptional customer service, handle inbound queries, and support sales efforts.
**Responsibilities**
- Excellent Customer Service: You will be the primary contact for customers, providing solutions to their inquiries and concerns.
- Sales Support: Assist with pre and post-sales activities, offering advice and guidance to customers.
- Communication: Develop strong relationships with customers and vendors through effective communication.
- Ticket Management: Manage and resolve customer issues in a timely and professional manner.
**Requirements**
To succeed in this role, you will need:
- Excellent Communication Skills: Ability to communicate effectively with customers and colleagues.
- Problem-Solving Skills: Strong problem-solving skills to resolve customer issues efficiently.
- Knowledge: Familiarity with customer service principles and practices.
**What We Offer**
In addition to a competitive salary, we offer:
- Opportunities for Growth: Career development opportunities to help you grow professionally.
- Collaborative Environment: A supportive and collaborative work environment.
- Benefits Package: A comprehensive benefits package that includes [insert benefits].
We estimate the annual salary for this position to be around £25,000 - £35,000 depending on experience and qualifications.
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