Hospitality Management Expert
4 weeks ago
Rotherwood is seeking a highly skilled Hospitality Management Expert to join our team. This role involves leading daily operations, ensuring exceptional customer service, and driving business growth. The ideal candidate will have a strong background in hospitality management and excellent leadership skills.
The key responsibilities include:
- Leading daily operations to ensure seamless service delivery and maintain high-quality standards.
- Managing staff rostering, holiday requests, and payroll tasks effectively.
- Ensuring accurate financial tracking, including cash-ups, ledger reconciliation, and month-end reporting.
- Maintaining operational knowledge of the EPOS system and making necessary updates.
Key Responsibilities:
- Customer Service:
- Prioritising customer service and guest needs in decision-making.
- Addressing and resolving complaints, escalating when necessary.
- Ensuring the team proactively gathers and addresses allergy information.
- Team Leadership and Development:
- Leading, motivating, and managing front-of-house and bar staff.
- Conducting appraisals, managing performance, and handling staff absences.
- Implementing and documenting training programs for all team members.
- Delegating tasks based on business needs and staff capabilities.
Requirements:
- Prior experience as a General Manager or Assistant Manager in a similar role within the hospitality industry.
- Proven leadership and management skills, with the ability to inspire and motivate a team to achieve excellence.
- A commitment to delivering exceptional customer service, with strong communication and interpersonal abilities.
- Excellent organisational and problem-solving skills, with the ability to prioritise tasks effectively in a fast-paced environment.
- A passion for food and beverage, with knowledge of culinary and mixology trends.
- Familiarity with industry software and technology, including POS systems and inventory management software.
- Relevant qualifications in hospitality management or a related field are desirable.
Benefits:
- Competitive salary: £60,000 - £70,000 per annum, dependent on experience.
- Opportunities for career advancement and professional development.
- Employee discounts on food and beverages.
- Health and wellness benefits.
- A dynamic and supportive work environment.
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