Hospitality Management Expert

4 weeks ago


Burnley, Lancashire, United Kingdom Rotherwood Full time
Job Description: Hospitality Management Expert

Rotherwood is seeking a highly skilled Hospitality Management Expert to join our team. This role involves leading daily operations, ensuring exceptional customer service, and driving business growth. The ideal candidate will have a strong background in hospitality management and excellent leadership skills.

The key responsibilities include:
  • Leading daily operations to ensure seamless service delivery and maintain high-quality standards.
  • Managing staff rostering, holiday requests, and payroll tasks effectively.
  • Ensuring accurate financial tracking, including cash-ups, ledger reconciliation, and month-end reporting.
  • Maintaining operational knowledge of the EPOS system and making necessary updates.

Key Responsibilities:
  • Customer Service:
    • Prioritising customer service and guest needs in decision-making.
    • Addressing and resolving complaints, escalating when necessary.
    • Ensuring the team proactively gathers and addresses allergy information.
  • Team Leadership and Development:
    • Leading, motivating, and managing front-of-house and bar staff.
    • Conducting appraisals, managing performance, and handling staff absences.
    • Implementing and documenting training programs for all team members.
    • Delegating tasks based on business needs and staff capabilities.

Requirements:
  • Prior experience as a General Manager or Assistant Manager in a similar role within the hospitality industry.
  • Proven leadership and management skills, with the ability to inspire and motivate a team to achieve excellence.
  • A commitment to delivering exceptional customer service, with strong communication and interpersonal abilities.
  • Excellent organisational and problem-solving skills, with the ability to prioritise tasks effectively in a fast-paced environment.
  • A passion for food and beverage, with knowledge of culinary and mixology trends.
  • Familiarity with industry software and technology, including POS systems and inventory management software.
  • Relevant qualifications in hospitality management or a related field are desirable.

Benefits:
  • Competitive salary: £60,000 - £70,000 per annum, dependent on experience.
  • Opportunities for career advancement and professional development.
  • Employee discounts on food and beverages.
  • Health and wellness benefits.
  • A dynamic and supportive work environment.

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