Online Community Specialist

2 weeks ago

London, United Kingdom Scope Full time

Job details

**Job reference**

REQ002370

**Date posted**

22/05/2023

**Application closing date**

12/06/2023

**Location**

London and Leeds

**Salary**

£34,513 per year, £27,610.40 pro rata

**Package**

Be a disability gamechanger 27 days annual leave Generous pension Discounts at gyms, restaurants and more. Pay progression at 6 months and 2 year

**Contractual hours**

28

**Job category/type**
- BlankOnline Community Specialist

**Job description**

**The role**

This role will be responsible for the day-to-day service administration, integration and service-wide volunteer management, as well as supporting the supervision, improvement and delivery of the service.

We are looking for someone who can motivate and engage and positively interact with the team and volunteers in pursuit of excellence for the service, lead by example and will carry out their work to a high-level demonstrating engagement and professionalism.

The postholder will strive to make the online community a safe and supportive place where disabled people can make friends, get information, and talk about what is important to them.

**Full job description**

**Permanent - 28 hours per week and** will require working some evenings and weekends**

**Location: Based at either Here East, London (E15 2GW) or Scope's Leeds office ( LS1 5SH) with working from home some or most of the time.**

**Main Responsibilities**
- Facilitating ongoing upskilling of self and all team members through the coordination or delivery of trainings, workshops and refreshers in key topic areas, including but not limited to disability benefits, housing, and employment
- Leading on service content integration, coordination and consistency across multiple channels such as on-community content, e-newsletters, welcome journey and banners
- Leading on and coordinating online community moderation, providing guidance and assisting with decision-making to ensure administration and moderation of online community remain in line with internal guidance and best practice
- Supporting junior team members and deputising for Community Manager with day-to-day service administration, as well as performance evaluation and quality assurance as required
- Championing the online community internally and externally, establishing relationships between internal services and external organisations, sharing/promoting content with relevant external organisations and helping to support the creation and management of information partnerships
- Attending and contributing to meetings, workshops and trainings, working on shared projects and assisting with activities from other departments

***About You**
- Excellent communication skills: to be able to welcome, engage and encourage members, supporting broader member engagement activities, signposting members to resources and answering member queries.
- Learning & Flexibility: Working flexibly, supporting the management of changing priorities, service requirements and outputs
- Focussed: Ability to work independently as well as part of a team.
- Excellent working knowledge of IT/Online Community: be able to Create and organise new discussions, contests, initiatives, games, blogs, videos, podcasts, e-newsletters, gamification programmes and other content or activities to engage our members.

**Our values are being pioneering, courageous, connected, open and fair**

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Find out more about asking for adjustments at interview.

**Equality, diversity and Inclusion**

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

**Scope Benefits**

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.

**Link to full benefits package**

**Who are we at Scope?**

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

**How to apply**

If you want to become a Disability Gamechanger, we'd love to hear from you.

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