Branch Relationship Assistant

3 weeks ago

Aberdeen, United Kingdom Scottish Building Society Full time

Scottish Building Society is a mutual building society, which means we are owned by and run for our members. Although you may not have heard about us, we are the oldest remaining building society in the world. We started life in 1848 as the Edinburgh Investment Company. We help people save and buy their first and subsequent homes throughout their lives. We are a dedicated team focused on growing the Society whilst not losing sight of our values.

At the Scottish Building Society, our people are our most important asset - we couldn’t offer such a personalised service without them. We are connected into the communities our colleagues live and work in, and we strive to have a workforce that is representative of our members.

We are keen to recruit talented individuals who are interested in joining a company in which they can really make a difference. Our culture is friendly, open and inclusive where we actively encourage everyone to bring themselves to work. If you choose to join our team, you’ll find a great workplace and opportunities to develop and grow. We are currently on an exciting transformative journey, which the successful applicant would be part of.

**The Opportunity**

Reporting to the Manager of the Aberdeen Relationship Centre, a Member Relationship Assistant will deliver an exceptional personalised service, building relationships through regular contact and increasing awareness of our service offering to support growth and retention of existing members and acquisition of new members through online.

This role will be based onsite full time in our Aberdeen branch.

**Key Responsibilities**

**Service**:

- Provision of excellent customer service by being the first point of contact and delivering an exceptional Front of House Experience.
- Actioning customer queries and requests.
- Building relationships and finding solutions.
- Process transactions including opening of new accounts, making sure all due diligence is followed in line with regulatory requirements.
- Efficient Inbound call answering to meet Society’s standards.
- Efficient Outbound calling to members as part of our Relationship strategy
- Continuous identification of service improvements both from own experience and from member feedback
- Being a Subject Matter Expert in those tasks aligned to each Centre of Excellence and support other colleagues with their knowledge.
- Accurate cash handling.
- Adherence to Relationship Centre security measures.
- Treat information with appropriate confidentiality and sensitivity.
- Actively promoting use of online service to members.
- Logging any customer complaints in line with the regulatory guidance and timescales and taking personal ownership for these and where required, forwarding to the relevant departments for investigation, proactive tracking of progress and relaying the outcome of the investigation to the customer and/or providing progress updates to the customer as appropriate.
- Account maintenance including transfers, cheque requests and Faster Payments, closing accounts and processing of Bond maturities.
- Power of attorney and deceased customers.
- Ensuring the relevant operating procedure manuals are reviewed in the first instance and updated as required and kept fit for purpose.

**Other**:

- General office duties.
- Dealing with incoming and outgoing mail
- Project work or testing as required.
- Participate in the training and mentoring of colleagues.
- Continuously develop and maintain your technical and professional knowledge and competence.

**Skills & Capabilities for the role**

**Qualifications**:

- Preferably educated to Higher Level or equivalent.

**Essential experience**:

- A minimum of 5 years in a face-to-face Customer Service role in a Branch environment.
- Previous experience working with Microsoft Office programmes.

**Desired experience**:

- Working within a Financial Services organisation
- Tenured experience working within a Customer Service environment.

**Behaviours**:

- Responsibility
- Collaboration
- Integrity
- Respect
- Wellbeing

**Essential skills**:

- Accuracy and attention to detail.
- Ability to work effectively in a team environment.
- Excellent numeric abilities.
- Good listening skills.
- Good verbal and written communication skills.
- Customer service orientation.
- Problem solving.
- Honesty and integrity.
- This list is not exhaustive and the post holder is expected to carry out any other tasks that are required to fulfil the needs of the role. Management may add or subtract from the list of duties in order to meet the need of the business as they see fit and as per the terms and conditions of contract._

**PLEASE DO NOT APPLY FOR THIS ROLE UNLESS YOU HAVE RECENT DEMONSTRABLE RELEVANT EXPERIENCE AND THE RIGHT TO WORK IN THE UK.**

**Please visit our website and click 'Privacy Policy' at the bottom of the page for further information on how we process your information, and your rights under GDPR.**

**Job Types**: Full-time, Perman

  • Branch Assistant

    4 weeks ago

    Aberdeen, United Kingdom Stevenswood Ltd Full time

    **Branch Assistant role**: The essence of what we do is to provide excellent service. Utilising good people skills and building solid connections with our customers, generating accurate quotations and orders using Window Designer, scheduling deliveries and collections, answer and resolving any queries as they may arise. Being a team player within a...

  • Apprentice Branch Assistant

    4 weeks ago

    Aberdeen, United Kingdom Rexel Full time

    **Apprentice Branch Assistant**: **Apprentice** Branch Assistant - Rexel Aberdeen Branch** As a Rexel apprentice, you will be trained in all procedures and skills required not just in his/her role, but all role's within the branch, which will give you a fantastic grounding for your future career. and as such will be expected to work well within the current...

  • Branch Assistant Aberdeen Stevenswood Ltd Market leading supplier of windows, doors and conserv[...]

    2 weeks ago

    Aberdeen, United Kingdom Double Glazing Blogger Full time

    Role overview Stevenswood are looking for an additional Branch Assistant at our Aberdeen trade counter due to continued growth. Branch Assistant role: The essence of what we do is to provide excellent service. Utilising good people skills and building solid connections with our customers, generating accurate quotations and orders using Window Designer,...

  • Assistant Qhse Auditor

    4 weeks ago

    Aberdeen, United Kingdom DistributionNOW, Full time

    DistributionNOW is looking to recruit an Assistant QHSE Auditor to cover its UK and Europe locations. This role will assist with the implementation and management of the company's ISO Quality, Environmental and Health and Safety Systems. Responsibilities will include: Quality and Environmental: - Assist with carrying out ISO audits at branch locations...

  • Pts Sales Assistant

    4 weeks ago

    Aberdeen, United Kingdom PTS Full time

    **#GoWithYourFlow**: Come and join us as a results driven Sales Assistant to deliver sales and exceed customer expectations as part of a hugely successful branch team. **The role**: As a Sales Assistant, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The Sales Assistant role is...

  • Finance Business Partner

    4 weeks ago

    Aberdeen, United Kingdom Blue Arrow Full time

    Main Duties will include but will not be limited to: - Support the Senior Finance Business Partner in the planning and control of the Strategy and Corporate Affairs Directorate budget and assist with budget revisions, draft budget preparation and year end account exercises. - Provide support to a number of branches within the Directorate, monitor budget...

  • Minister of Religion

    7 days ago

    Aberdeen, United Kingdom CHURCH OF GOD MISSION INTERNATIONAL DAGENHAM Full time

    **MINISTER OF RELIGION** **POST**: ASSISTANT PASTOR **SOC CODE: - **Clergy - 2444. **JOB DESCRIPTION / DUTIES**: - To assist the senior pastor in impacting the Elderly, Youth and the Children in the Parish positively. - To preach the Gospel of Jesus Christ, particularly by developing preaching and teaching methods that inspire and promote spiritual...

  • Pharmacy Dispenser

    4 weeks ago

    Aberdeen, United Kingdom Charles Michie Full time

    Charles Michie currently have a vacancy for a Qualified Dispensing Assistant or Pharmacy Technician to work in their branches. Job description - The role will require travelling and own transport. Travel expenses paid from base branch. The position will be based in our Portlethen Branch but will be available to travel at short notice to any of our other...

  • Operations Assistant

    7 days ago

    Aberdeen, United Kingdom Tranquil Hotel Full time

    **Job Ref**:CRI3173 **Branch**:Tranquil Hotel **Location**:Tranquil Hotel, Aberdeen **Salary/Benefits**:Competitive Salary of £12 a hour **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:31/08/2023 **Closing date**:02/10/2023 **About the role** As an Operations Assistant, your attentiveness and flexibility will...

  • Operations Assistant

    4 weeks ago

    Aberdeen, United Kingdom Tranquil Hotel Full time

    **Job Ref**:CRI3118 **Branch**:Tranquil Hotel **Location**:Tranquil Hotel, Aberdeen **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:Shift Pattern 7am-3pm, 12pm-8pm,2pm-10pm **Hours per week**:40 **Posted date**:09/08/2023 **Closing date**:11/09/2023 **About the role** As an Operations...

  • Internal Sales

    4 weeks ago

    Aberdeen, United Kingdom GCS Associates Full time

    **Role**:Senior Internal Sales Executive **Location**: Aberdeen **Sector**:Construction Supply **Package**:£35,000 - £40,000 + Bonus Our client is a National distributor of building materials to the construction sector. Due to sales growth they are looking to recruit an experienced Senior Internal Sales Executive to join their busy Aberdeen...

  • Housekeeping Assistant

    7 days ago

    Aberdeen, United Kingdom Patio Hotel Aberdeen, Beach Boulevard Full time

    **Job Ref**:CRI2781 **Branch**:Patio Hotel Aberdeen, Beach Boulevard **Location**:Patio Hotel Aberdeen, Beach Boulevard, Aberdeen **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Posted date**:16/03/2023 **Closing date**:18/04/2023 **What we need from you**: You’ll dust, hoover, clean bathrooms and make beds,...

  • Apprentice Rental Advisor

    4 weeks ago

    Aberdeen, United Kingdom Arnold Clark Full time

    We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team. **Location** - Aberdeen Car and Van Rental. **Hours** - Full time **About the role** As a Rental Apprentice, you will work closely with both the customers and...

  • Personal Assistant

    4 weeks ago

    Aberdeen, United Kingdom Theorise Ltd Full time

    Theorise is looking for a Personal Assistant to work with our Aberdeen based clients. Working as part of Theorise external support team, the successful Personal Assistant will work on a one-to-one basis with a wheelchair using student at one of our client's Edinburgh campuses. The Personal Assistant will be required to assist the student getting to and from...

  • Apprentice Rental Advisor

    22 hours ago

    Aberdeen, United Kingdom Arnold Clark Full time

    We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team.Location - Aberdeen Car and Van Rental.Hours - Full timeAbout the roleAs a Rental Apprentice, you will work closely with both the customers and our staff to make sure...

  • Apprentice Rental Advisor

    12 hours ago

    Aberdeen, United Kingdom Arnold Clark Full time

    We’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team. Location - Aberdeen Car and Van Rental. Hours - Full time About the role As a Rental Apprentice, you will work closely with both the customers and our staff...

  • Senior Accountant

    2 days ago

    Aberdeen, United Kingdom Thorpe Molloy McCulloch Recruitment Full time

    Senior Accountant - Statutory Reporting and Compliance - VR/29566Status: PermanentLocation: AberdeenRate: Available Upon RequestOpening for a Senior Accountant - Statutory Reporting and Compliance with a leading international energy services company. This would suit a qualified or part qualified accountant who has a high level of technical accounting...

  • Food and Beverage Assistant

    7 days ago

    Aberdeen, United Kingdom Patio Hotel Aberdeen, Beach Boulevard Full time

    **Job Ref**:CRI2777 **Branch**:Patio Hotel Aberdeen, Beach Boulevard **Location**:Patio Hotel Aberdeen, Beach Boulevard, Aberdeen **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Posted date**:16/03/2023 **Closing date**:25/04/2023 **About the role** Working as part of our food and beverage team offers you a...

  • Internal Sales Assistant

    4 weeks ago

    Aberdeen, United Kingdom Aberdeen Appointments Agency Full time

    A fantastic opportunity has arisen for an internal sales assistant to join a fast paced and dynamic Aberdeen based client on a permanent basis. Reporting to the Division director, the primary focus of this role would be to form a key exponent of the Sales team and maintain and develop strong relationships with customers, both existing and potential, and...

  • Office Junior

    4 weeks ago

    Aberdeen, United Kingdom Letts & Co Properties Ltd Full time

    Letts & Co Properties Ltd is seeking a motivated individual to join our team as an office junior **Hours** 9.00 am - 3 pm - Provide clerical and administrative support to the branch / team and assist with general administration tasks within the office. **Job Type**: Part-time Part-time hours: 30 per week **Salary**: £9,500.00-£11,500.00 per...