IT Support Analyst

3 weeks ago


London, United Kingdom Understanding Recruitment Full time

**IT Support Analyst - 1 stLine/2 ndLine**

Day rate: £200 - Inside IR35

Duration: 3 months

Location: South West London

IT Support Analyst - We are actively looking for an IT Support Analyst to join a local government body in South West London. As the IT Support Analyst, you must be able to demonstrate a broad range of experience across 1st and 2nd line IT support duties.

This is an office-based role that will require you to attend our client's office in South West London 5 days a week.

What we are looking for an effective 1st/2nd line support analyst;
- Excellent Customer service skills via phone and in person.
- Strong problem-solving skills
- Experienced - at least 3 years+ in IT support roles
- Experience supporting Windows OS, MS Office including Office 365 and Citrix
- Experience of VPN and remote support tools - supporting customers working remotely and/or in office.
- Active Directory support
- Supporting iOS & Android devices
- General hardware support for Laptops, etc. - expected to perform basic diagnostics and troubleshooting
- Previous experience using IT Service Management and Asset Management tools
- Knowledge of best practice - e.g. ITIL.

**IT Support Analyst**

**Day rate: £200 - Inside IR35**

**Duration: 3 months**

**Location: South West London**

Understanding Recruitment is acting as an employment agency for this vacancy. If you'd like to find out more, please contact Brooke Amos at Understanding Recruitment.



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