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Customer Service Advisor

2 months ago

Hyde, United Kingdom Shawston International Ltd Full time

**Job Overview**:
**Responsibilities**:

- Acknowledge and resolve customer complaints
- Provide accurate information about products and services
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments

**Requirements**:

- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 29/04/2024

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