Customer Service Advisor

4 weeks ago

Hyde, United Kingdom Vivify Venues Full time

Customer Service Advisor - Manchester, Greater Manchester

Shifts - Shift work including: Evenings and weekends / Full time

Reporting to - Customer Service Team Leader

Department - Customer Service Centre

Salary - Experienced dependent - pro rata to suit agreed contract hours

About Vivify

Vivify is a tech scale-up and partners with schools across the country to hire out their under-utilised facilities outside of school hours to enable them to generate much needed revenue that can be invested back into their facilities, teachers, and student experience.

Our social purpose remains at the heart of everything that we do. Our school partners are part of a movement to improve community wellbeing. Opening up school facilities for communities to get together can improve mental and physical wellbeing, boost confidence, tackle loneliness and helps people feel more positive about life. Other benefits include providing a range of activities for people of all ages to get involved with to improve their skillset and discover new passions. These activities will also help improve inclusivity in communities by bringing people from different backgrounds together.

The role

As Customer Service Advisor, you will be responsible for providing support to our hirers, schools and teams from 9am-7pm weekdays and 8am-4pm weekends. Therefore, this role will require flexibility to work some evenings and weekends. The role will be based in Manchester the majority of the working week, with the flexibility to work remotely on occasion.

What you’ll be doing

Manage incoming emails, phone calls and live chats via our CRM, Hubspot, in a prompt and accurate manner. To be the helpful expert at the end of the line, helping our customers with booking enquiries, amends, cancellations and payment queries - aiming for smiles all round Manage the cancellation process within the hirers booking and to positively influence retention levels by proactively engaging with hirers about their usage levels. Liaise with other departments, such as operations to resolve any issues raised from customers. Take ownership for hirer questions/concerns and ensure you follow up with hirers, once answers are obtained from a school or operations. Maintain accurate and secure records of hirers’ details on the booking system to ensure the timely and accurate collection of their payments. Collection of non-payments for bookings prior to booking going ahead. Enforcing a ‘No pay No play’ policy. Add new school and facility information to our booking platform.

About you

Experience in delivering exceptional customer service. Proven experience in the leisure industry. Experience in sales and upselling ability. Experience in using a CRM, such as Hubspot and a telephony system such as Aircall, or good computer literacy. Excellent verbal and written communication skills. Extremely strong interpersonal abilities, with a genuine desire to help others. Great time management skills with self-starter attitude. Flexible & adaptable on business requirements and happy to work shifts, including evening, weekends and public holidays, when required. Understand and practice company values.

  • Customer Service Advisor

    3 months ago

    Hyde, United Kingdom Bennett Staff Full time

    Our very well established client are looking for a Customer Service Advisor to join them on a temp to perm basis. Immediate start for the right person. Duties include - answering high volume inbound calls - Taking orders and processing - inputting data on to the systems - general admin duties to help around the office - willing to help in the warehouse if...

  • Service Advisor

    3 months ago

    Hyde, United Kingdom Inchcape Full time

    **Service Advisor - Audi Hyde** **Basic Salary up to £32,146.07 DOE + OTE up to circa £39,000** **45 Hours** **Create experiences you can be proud of.** Working with world-class brands as a Service Advisor you’ll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for...

  • Customer Service Advisor and Administrator

    3 months ago

    Hyde, United Kingdom Classic Football Company Ltd Full time

    We’re hiring for a Customer Service Advisor in our Customer Service Team to join us: **Application**: Please submit a CV and Cover Letter. Submissions without a cover letter will not be considered. **Location**:Hyde and remotely. _There is parking on site. There is 10-12 minutes train journey from Manchester City Centre._ We welcome all suitably...

  • Customer Service Advisor and Administrator

    3 months ago

    Hyde, United Kingdom Classic Football Company Ltd Full time

    **The working pattern for this role is Thursday - Monday** We’re hiring for a Customer Service Advisor in our Customer Service Team to join us: **Application**: Please submit a CV and Cover Letter. **Location**:Hyde and remotely. _There is parking on site. There is 10-12 minutes train journey from Manchester City Centre._ **Hours**:The role is a...

  • Sales Advisor

    3 months ago

    Hyde, United Kingdom D-Sales Promotion Full time

    Job Title: Sales Advisor **Job Description**: We are seeking a motivated and customer-focused Sales Advisor to join our team. As a Sales Advisor, you will be responsible for assisting customers in finding the right products or services to meet their needs. You'll engage with customers, provide product knowledge, and guide them through process. Your goal...

  • Parts Advisor

    6 hours ago

    Hyde, United Kingdom Stoneacre Motor Group Full time

    About the RoleWe are excited to be recruiting for a Parts Advisor to join our team at Stoneacre Motor Group. This is an unrivalled opportunity to work with one of the UK's fastest growing motor groups.This is your chance to shine as an individual and have the freedom to be yourself, demonstrate your accomplished customer service skills, and thrive in an...

  • Parts Advisor

    8 minutes ago

    Hyde, United Kingdom Stoneacre Motor Group Full time

    About the RoleWe are excited to be recruiting for a Parts Advisor to join our team at Stoneacre Motor Group. This is an unrivalled opportunity to work with one of the UK's fastest growing motor groups.This is your chance to shine as an individual and have the freedom to be yourself, demonstrate your accomplished customer service skills, and thrive in an...

  • Sales Advisor

    3 months ago

    Hyde, United Kingdom DS promotions Full time

    Are you a dynamic and driven individual with a passion for sales? Do you have a knack for building strong relationships and guiding customers towards making informed purchasing decisions? If so, we have an exciting opportunity for you! We are a leading Sales & Marketing company dedicated to providing top-quality services to our clients. With a proven track...

  • Apprentice Aftersales Advisor

    3 months ago

    Hyde, United Kingdom Stoneacre Motor Group Full time

    The Vacancy Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company. This excellent opportunity has arisen for the right candidate to undertake an apprenticeship with Stoneacre Motor Group, to become a fully trained Aftersales Advisor. ...

  • Administrator/customer Service

    3 months ago

    Hyde, United Kingdom Lynks Estate Agents Full time

    **Job Title: Administration and Customer Service Member** **Location: Hyde, Cheshire** **Company: Lynks Estate Agetns - Award-Winning Sales and Letting Agency** ** (Monday to Friday) with alternate Saturdays** **Overview**: Join our dynamic and award-winning team at Lynks Estate Agents, a leading sales and letting agency based in Hyde, Cheshire. We are...

  • Customer Service Assistant

    3 weeks ago

    Hyde, United Kingdom findajob.dwp Full time

    To provide an efficient and effective reception service to all customersIncluding: promoting the facilities services and programmes to increase sales, take bookings, receive cash, issue tickets and deal with customer enquiries.

  • Apprentice Customer Service Advisor

    1 month ago

    Hyde Park, United Kingdom EE Full time

    Where: EE DoncasterFull time: ApprenticeSalary: £20,280 per yearStart Date: 07/10/2024The RoleAre you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and...

  • Customer Service Assistant

    3 months ago

    Hyde, United Kingdom Swell UK Full time

    Swell UK is one of Britain’s biggest specialist retailers of products for aquarium, pond, and reptile enthusiasts. Our team of expert staff work across our three sites in Hyde, Greater Manchester, to despatch thousands of online orders every week via our Swell UK, Swell Reptiles, and Swell Pets websites. **Customer Focus**: - Excellent customer service...

  • Customer Service Assistant

    3 months ago

    Hyde, United Kingdom Oushk Pharmacy Full time

    **Job Description **We are looking for a dedicated nd profes - nal Customer - rvice Assista - to join our - m. The ideal ca didate wi - be responsibl - or handling cust - alls, addressing inquiries, resol ng issues, - providing exceptional customer supp t. **Responsibili - s**: - Respond to custom - Casual dress - Free flu jabs - Free parking - On-site...

  • Leisure Membership Advisor

    2 months ago

    Hyde, United Kingdom Village Hotels Full time

    Leisure Membership Advisor - HydeLeisure Membership Sales Advisor The first step on the road to fitness, is making the decision to get started. Joining a gym is a little like dating. You want to know what you're committing to, whether you have the time to fit it into your busy social schedule, and that the relationship offers you what you're dreaming of. So,...

  • Customer Services Coordinator

    3 months ago

    Hyde, United Kingdom Kerry Full time

    **About Kerry**: Kerry Group’s UK & Ireland dairy related business includes Dairy Ingredients, Dairy Nutritional Ingredients, Dairy Consumer Foods, and Agribusiness. With a revenue in excess of €1bn per year, it is one of the world’s leading dairy businesses. With our strong dairy heritage and deep-rooted connection to our 3,000 milk suppliers, right...

  • Customer Service Executive

    23 hours ago

    Hyde, United Kingdom Adecco Full time

    Client Relationship Executive - Construction IndustryWe are seeking a skilled and customer-focused individual to join our team as a Client Relationship Executive. As a key member of our construction industry team, you will play a crucial role in ensuring client satisfaction and maintaining strong client relationships.Key ResponsibilitiesBuilding and...

  • Leisure Membership Advisor

    2 months ago

    Hyde, United Kingdom Village Hotels Full time

    Leisure Membership Advisor - HydeLeisure Membership Sales Advisor The first step on the road to fitness, is making the decision to get started. Joining a gym is a little like dating. You want to know what you're committing to, whether you have the time to fit it into your busy social schedule, and that the relationship offers you what you're dreaming of. So,...

  • Customer Services Consultant

    3 months ago

    Hyde, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**: Starting from £12.62 and raising to £14.53 after 12 months (Subject to completition of probation period) **Grade**: CSC **Hours**: 18 per week with opportunity to work additional hours up to 35 hours per week to cover absences **Contract Details**: 12 months Fixed Term **Location**: Hyde Post Office, 30-32 market place, hyde,...

  • Remote Health Insurance Sales Advisor

    3 months ago

    Hyde, United Kingdom Vitality Full time

    Remote Health Insurance Sales Advisor Salary: £24,000 + Bonus + Amazing Benefits Location: Stockport within 1 hour  Shift Pattern: Monday-Friday: 8am-8pm; 2 Saturdays a month: 10am-2pm (35 hours) Hi! We’re Vitality and we do insurance differently. We reward our members for making good lifestyle choices – and we reward our team, too.  That’s why, as...