![Classic Football Company Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor and Administrator
2 months ago
We’re hiring for a Customer Service Advisor in our Customer Service Team to join us:
**Application**: Please submit a CV and Cover Letter. Submissions without a cover letter will not be considered.
**Location**:Hyde and remotely. _There is parking on site. There is 10-12 minutes train journey from Manchester City Centre._
We welcome all suitably qualified applicants and are committed to creating an inclusive environment for all our employees. We have a great work ethic and a friendly group of diverse employees who enjoy working here to help carry out our mission.
**The role**:
We are looking for a hard working and conscientious individual to join our highly-rated customer support team.
You will communicate with customers, resolve issues, process returns and perform general administration tasks to a high standard.
**Key responsibilities**:
- Maintaining Classic Football Shirts’ reputation as a provider of world-class customer service
- Performing administrative tasks
- Processing Returns
**About you**:
- Good communication skills
- Adept at solving problems calmly and efficiently
- A fast learner, with a passion for accuracy and organisation
- Comfortable working individually and as part of a team
- Punctual, flexible and reliable
- Willing to go the extra mile
- Someone who isn’t afraid to ask, but is also able to use their initiative when needed
- Able to empathise and advise our customers
- Proficient typing skills
- Good attention to detail
- A basic knowledge of football’s teams and brands
- Previous Zendesk or other CRM experience is desirable but not essential
- Knowledge of a second language is desirable but not essential
**What’s in it for you?**
If you have an interest in sustainable fashion and sportswear then this is a great opportunity to join our team at Classic Football Shirts who are the market leader in original and authentic football shirts.
- opportunity for hybrid working once training is complete
- Full training and on-going support from line manager and supervisor
- Opportunity to learn about football shirts
- Well being: Yoga classes on site, Five-a-side football every week, Fruit delivery
- 50% Staff discount
- Casual dress code
- On-site parking
- Social events
- Small friendly team
- Performance bonus
Pay: £24,500.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
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