Tenant Liaison Officer

3 weeks ago

Greater Manchester, United Kingdom Fawkes & Reece Full time

**Location**: Greater Manchester
**Salary**: £13.00- £15.00 per Hour
**Contract**: Contract
**Type**: Full Time

**Reference**: 45875_1676363598
**Posted**: February 14, 2023
**Consultant**: Sophie Swift

We are working on behalf of a National Contractor who have an excellent reputation and strong pipeline of work with local authority schemes.

They are working on a 4 year framework on a kitchen and bathroom scheme to both houses and apartments. They are looking to recruit a Tenant Liaison Officer to work alongside the team on the scheme.

As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes.

You will also be responsible for booking in appointments and will manage your own diary.

Duties include:

- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues

You must also have previous, proven experience in the role, a full driving licence along with your own transport.

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