Customer Liaison Officer
4 weeks ago
CUSTOMER LIAISON OFFICER JOB IN MANCHESTER
Job Title: Customer Liaison Officer
Location: Manchester
Contract Type: 6-month temporary position
Salary: £18.80 per hour
Working Hours: 35 hours per week (including some Saturdays)
Driving Requirement: Yes (a valid driver’s license is necessary)
About the Role: As a Customer Liaison Officer, you will play a vital role in ensuring effective communication between our housing association and our valued tenants. Your primary responsibilities will include:
- Tenant Engagement: Building strong relationships with tenants to understand their needs, concerns, and preferences.
- Upgrade Advisement: Providing advice and information to tenants regarding property upgrades and improvement works.
- Contractor Access: Coordinating with contractors to ensure smooth access to properties during upgrade projects.
- Problem Resolution: Addressing any issues or challenges faced by tenants during the upgrade process.
Requirements: To excel in this role, you should have:
- Customer Service Skills: Previous experience in a customer-facing role, ideally within the housing or property management sector.
- Effective Communication: Ability to communicate clearly and empathetically with tenants and contractors.
- Driving Skills: A valid driver’s license and willingness to travel to various properties within Manchester.
If you’re passionate about improving living conditions for tenants and enjoy working in a dynamic environment, we’d love to hear from you
Apply now by sending your CV. Please include “Customer Liaison Officer Application” in the subject line.
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