Billing Analyst

1 month ago


Birmingham, United Kingdom Utility People Full time

**Ref: AK-14127**
**Role: Billing Analyst (energy / utilities)**
**Location: Birmingham/Remote (1 day a week in the office)**
**Salary:£27,000**

**Summary**:
**Key responsibilities**:

- Accurate production of B2B electricity billing statements for both HH and NHH billing.
- Providing a first-class level of customer service through all front and back-office activities
- Monthly billing performance to agreed billing yield and accuracy and efficiency targets.
- Analysis of complex billing data sets
- Billing assurance activities, including ongoing management of unbilled accounts
- Monitoring and resolving customer/broker billing escalations and disputes to agreed SLAs.
- Proactive monitoring and management of billing to settlement exceptions

**Skills and experience required**:

- Highly numerate and analytical, ideally with a numerical based higher qualification.
- Knowledge of HH and NHH B2B electricity billing processes and detailed calculations.
- HH Pass Through & Flex billing reconciliations using industry gained knowledge - Desirable
- Ability to analyse complex datasets and drive meaningful insight.
- A knowledge of Smart metering would be an advantage but is not essential.
- Confidence in problem solving and collaborating with different teams and organisations.
- Demonstrate stakeholder management and influencing skills to assist with query resolutions.


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