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Operations Analyst
4 months ago
Operations Analyst (Broadband) BCR/AK/11098 Birmingham, Jewellery Quarter £25,000 + up to 20% annual bonus + great benefits including private health care Bell Cornwall Recruitment are looking for an experienced Operations Analyst to join a leading utilities company based in the Jewellery Quarter, who have a focus on sustainability and modernisation. Our client is looking for individuals who can leverage their expertise to contribute to their mission of providing innovative solutions in the world of utility management. Key Responsibilities: As an experienced Operations Analyst, you will play a pivotal role within the Operations Team. Your extensive background in the broadband and utilities sector will be put to use through:
- Managing supplier contracts and swiftly resolving exceptions, while ensuring strict compliance with industry SLAs.
- Effectively communicating with suppliers via various channels, including phone, email, portal, and industry communication hubs.
- Delivering exceptional customer service and educating customers on utility matters.
- Successfully handling a substantial volume of objections and losses during peak periods (July - September).
- Addressing disputes, clearing queries, and meticulously uploading utility bills/letters into their system for finance purposes from October to June.
