Assessment Service Desk

2 weeks ago


Manchester, United Kingdom Manchester Metropolitan University Full time

**Assessment Service Desk (Education Services Administrator)**

The Assessment Service Desk, part of the University's Education Services, has grown over recent years and is in an exciting position to support academic colleagues and Professional Services colleagues work together to ensure student and University success through a high level of customer satisfaction.

The work we do has a direct impact on the experience of our students and colleagues, and we are committed to providing a consistently excellent and efficient service, supporting the changing needs of our modern University.

**The role**:
You will work as part of a passionate and friendly team of professionals to handle service requests, troubleshoot incidents, provide comprehensive advice and ensure customer queries are resolved promptly, or escalated to another support team where necessary.

You will receive full training from our team so that you can confidently action your support requests, and utilise our knowledge and tools in order to provide an excellent service to our customers.
- You will have an analytical ability to find solutions using agreed processes and procedures.
- You will be able to adapt easily to individual customer requirements.
- You will enjoy working in a team, engaging in team discussions, and participating in development and training activities with colleagues.
- You will have a natural passion for customer service, and the ability to remain focussed in a fast-paced and dynamic environment with mínimal supervision.

**How to Apply**:

- **Shortlisting is carried out based on your covering letter and you should be clear about how you meet each of the Person Specification criteria, and give evidence of your experience.**
**It is helpful if you number your points in line with the corresponding Person Specification requirement.**

For an informal discussion about the role, please contact:

- Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion._



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