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Weekend Call Centre Representative

4 months ago

Poole, United Kingdom i247 Group Full time

**Looking for a Weekend part time role, with favourable hours, office environment and a fun team?**

This is the job for you, we are looking for enthusiastic individuals to join our weekend inbound telephony team.

This is a great opportunity to join a flexible weekend role, working hours that fit your needs and support a healthy work-life balance.

**Who are we?**

We are the UK’s leading outsourced driver support and asset management provider delivering cutting edge mobility solutions for a transforming industry. Based in Holton Heath, Poole, and operational 24/7 365 days a year we offer outsourced, white labelled, fully managed contact solutions to the some of the largest Automotive brands across the UK.

With over 30 years of experience, we pride ourselves on delivery. Testament to this, our services are now utilised by some of the largest FN50 organisations and support in excess of 1 million vehicles across the UK.

**What will I be doing?**

As a customer service representative, you will be responsible for answering inbound calls, providing customer service support that helps keep drivers mobile, keeping vehicles on the road for longer.

You will be working a flexible shift pattern, with a minimum of 12hours every weekend across Saturday or Sunday, between the hours of 7am-7pm. There may be opportunity for additional hours over weekend or evenings.

Once training is delivered there may be availability for Hybrid/Remote working.

**What are we looking for?**

We are looking for positive team players with a good work ethic, who like to have fun while at work and at home. We’re a team, that likes to work, win, and have fun together.

You can get involved in our internal reward schemes, let your hair down on fun nights out, throw shapes at the Christmas party, or support our designated Charity by raising money and participating in events. Our internal rewards scheme not only recognises team goals, but individuals are also recognised.

If you are looking for a career with progression opportunities, can demonstrate our company values and have a strong work ethic, this is the job for you

**We can offer you**:

- A wonderful working environment in the office
- Strong company values
- Recognition on the importance of a work/life balance
- An energetic and highly professional team
- A rewarding day, full of varied caller experiences
- Ability to work from home on a hybrid basis after three months
- Full training on our systems and call-handling techniques
- Personal development and career opportunities
- Free onsite car parking
- Internal reward benefits
- Eye care vouchers
- Pension
- Fun nights out and events
- Death in Service benefit - 4 x annual salary after 1 year’s continuous service

**Salary**: Up to £11.54 per hour

**Benefits**:

- Company events
- Company pension
- Free parking
- Work from home

Schedule:

- Weekends only

Ability to commute/relocate:

- Poole: reliably commute or plan to relocate before starting work (required)

Work Location: In person