Customer Service Advisor

6 months ago


Sheffield, United Kingdom Covetrus Full time

Join our dynamic team as you step into the role of Customer Service Advisor based in our offices in Sheffield.

Reporting directly to the Customer Services Manager, you'll be the face of our company, wowing our customers with your exceptional interpersonal and communication skills. Your enthusiasm and proactive attitude will shine through as you tackle customer inquiries head-on, leaving a lasting impression.

But that's not all - we're all about the little things, and your keen attention to detail will be the secret ingredient that makes our service truly exceptional. Dive into the world of Vi products and become a maestro of our offerings, enabling seamless day-to-day order processing. And when it comes to the tricky technical questions and in-depth assistance, don't worry, we've got a dedicated Technical Support team for that. Your journey with us promises excitement, growth, and endless opportunities to make a real impact

ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer calls in a timely and appropriate manner- Escalate technical questions to the Technical Support Specialist team as appropriate- Process telephone orders directly into the ERP system accurately, and give verbal feedback on stock availability to the caller-
- or as passed to them and responding to customers as required- Processing, amending information as required, and releasing web orders to warehouse- Inputting key account orders as requested- Following up courier issues as raised, logging failures in the correct location-
- Correctly recording complaints received regarding service, including end to end order process errors and following up, referring product fault complaints to the Technical Support team.- Issuing returns forms and returns numbers to customers as required- Administration tasks as required, including use of Excel spreadsheets to record date

QUALIFICATIONS & EXPERIENCE:
Education: Ideally educated to GCSE or equivalent.

Specialised Knowledge and Skills: Excellent verbal and written skills.
- Covetrus is an equal _
- opportunity/affirmative_
- action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._



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