Client Service Manager
3 weeks ago
**S&P Global Commodity Insights**
**The**Role**: Client Service Manager
S&P Global Commodity Insights is seeking a Client Service Manager to cover territory across Europe, while you will be mainly focused on clients based in Europe, you will be expected to support customer globally within your working hours. The Client ServiceManager is responsible for partnering with Sales and Client Development Managers to provide the best possible customer experience to support new customer business, existing customer retention and existing customer growth through on-site support, training (bothonline and on-site), and integration of S&P Global Commodity Insights services within customer workflows. The goal is to facilitate excellent customer service as a value differentiator.
This position is responsible both the remote and on-site support and training of Commodity Insights' products ensuring customers derive optimal value from the real-time services they subscribe to. Through enhancing the customer experience, this role plays akey part in retention and lead generation. This position is also responsible for serving as a knowledgeable resource.
**The Team**:You will be working as part of the S&P Commodity Insights Client Service Team, focusing on providing Training and Support to corporate clients globally on the heritage IHS Markit Energy & Natural Resources (ENR) online solutions.
**The Impact**:Commodity Insights a division of S&P Global, is a leading global provider of energy and metals information. With nearly a century of business experience, Commodity Insights serves customers across more than 150 countries. From offices worldwide,we serve the oil, natural gas, electricity, nuclear power, coal, petrochemical. Agriculture and metals markets. Commodity Insights' real time news, pricing, analytical services, and conferences help markets operate with transparency and efficiency. Traders,risk managers, analysts, and industry leaders depend upon Commodity Insights to help them make better trading and investment decisions.
**What's in it for you**:
As part of building your personal brand you will be given the opportunity to:
- Partner with customers in developing their strategic direction.
- Meet customer face to face.
- Build and maintain both global and local relationships internally and with customers.
- Work in a highly collaborative and passionate team environment.
- Contribute to global and local initiatives.
- Develop deep technical and/or strategic advisory skills in an organization that is very supportive of personal development.
**Responsibilities**:
- Support Customers and Sales in post-sale activities in the effort to enhance the customer experience. Activities include but are not limited to: Business Analysis / **Training Implementation and Delivery / Training Documentation Development / Adoption Analysis and Solution Recommendation & Implementation** / Problem-Solving / On-going support/ Account and User Onboarding and 6 month touch points as these activitiesrelate to the use of all related products.
- Act as the leader and primary liaison between business unit and Customer base with issues relating to product & technology in the areas of: (1) Software Configuration, (2) Product Installation, (3) Data Definition, Mapping & Integration.
- Action top tier escalations for all supported products and services. Provide follow-up as appropriate.
- **Monitor, collect and report knowledge collected from customer interactions, together with an integrated knowledge of internal systems and cross-departmental operations**. Add into CRM (Salesforce).
- Preparation for customer visits to include company research, training documents, liaise with Sales teams for any problems that may be encountered
- Assist in creating and maintaining a proactive and positive environment with Customer Care, Sales, Marketing and other departments that impact Customers.
- Discover up-sell/cross-sell opportunities for products and services during client calls/on-site visits and pass on these leads to respective sales colleagues.
- Collect report and act on Voice of the Customer feedback acquired from Customer interactions. Recommend process improvements based on feedback.
- Act as Subject-Matter-Expert in agreed upon area within Product Specialist team and Sales in one of the four areas but not limited to: (1) Management, (2) Customer Needs, (3) Technology, and (4) Training.
- Manage and deliver special projects assigned by leadership for the benefit of the Customer Support teams.
- Log customer interactions and communications in Salesforce.
- Track usage of all products across roles within the assigned customer portfolio and address underutilization through additional trainings and workshops
**What We're Looking For**:
- 3+ years relevant experience managing client relationships.
- Experience in working in the business intelligence industry.
- **Previous face to face and virtual training experience working with people of all levels essential**:
- **Proven ability to train people at all levels**:
- Additional Languages (any of Italian, German, French, Spanish, Portuguese) is an advantage.
- Proven ability to work alone as well as in a team and work to tight deadlines
- Flexibility for travel throughout Europe to customer sites (30% of time)
- Strong technical support experience with ability to respond to tight deadlines demonstrating attention to detail.
- Experience in the Oil and Gas and/or Agribusiness industry is an advantage.
- Proactively understand customers' needs and absorb critical information that could result in additional revenue, potential down-sizing
- Possess technical knowledge to support and train Commodity Insights services to both internal and external Customers
- Proficiency in Microsoft Office packages
- Have a flexible approach to cover colleagues work when needed and travel as advised
- Possess exceptional listening, written and oral communication skills to facilitate communication and interaction with all staff levels and customers
**Grade/Level** ( relevant for internal applicants only ): Level 6 (IHS Markit).
**The Location**: London, UK; Milan, Italy; Spain Remote; Germany Remote.
**About Company Statement**:
S&P Global delivers essential intelligence that po
-
Client Service Partner
2 weeks ago
London, United Kingdom Corporation Service Company Full timeTitle: Client Service Partner Location: London Working Hours: Monday to Friday - 9am - 5.30pm Hybrid - Office Days - Tues to Thurs As a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you...
-
Client Service Manager
4 weeks ago
London, United Kingdom Page Personnel Finance Full timeThe purpose of the Client Service Manager role will involve providing appropriate support to their Private Client Investment Managers, liaising with the team and clients on a daily basis as well as day to day handling of client queries and client management. **Client Details** The financial services client based in the City of London is a rapidly growing...
-
Client Services Manager
2 days ago
London, Greater London, United Kingdom Woods Foster Full timeClient Services Manager- 100% REMOTEClient Services / Tax / Tax Technology / Expatriate Tax / UAT / Alteryx / Excel / Global Mobility IndustryThe companyFully-automated global shadow payroll SaaS platform combining process automation and tax optimisation tools which boasts an established and growing Blue Chip client base.The roleThe Client Services (CS) team...
-
Client Services Manager
7 days ago
London, United Kingdom This is Alexander Faraday Limited Full timeDo you have experience of managing a team within a client services environment? Are you looking for a fully remote role that will enable you to work with colleagues across the globe? If you said yes then we may have the role for you!... This is AFR are excited to be working with a global solutions organisation. A family run business with a global presence...
-
Client Services Manager
3 weeks ago
London, United Kingdom Green Barks Search Ltd Full timeAre you a dynamic, results-oriented individual with a passion for client service excellence? Join our clients team who are a Family Independent Insurance Broker as a Client Services Manager in the vibrant heart of London! In essence we are searching for an Account Hander who wishes to prgress to being an Office Manager. Who will be highly organised,...
-
Client Services Manager
4 weeks ago
London, United Kingdom Epsilon Full timeJob Description Enterprise Client Services are Commercial Solution Strategists – providing data driven insights that inform and shape client strategies, and then executing the setup to deliver revenue against Brand Omnichannel KPIs supporting performance and efficacy for our clients & EPC cross teams. A Team of Subject Matter Experts across EPC...
-
Client Service Manager
7 days ago
London, United Kingdom Tagged Resources Full time**The Company**: An established luxurious lifestyle and apparel brand is seeking a Client Service Manager to join their team. **The Role**: - Working alongside the marketing manager to discuss new clients and opportunities. - Working on the concepts and pitches for new projects and clients. - Farming potential new opportunities from our existing clients. -...
-
Client Services Manager
3 weeks ago
London, United Kingdom PDSA Full timeClient Services Manager - London Edmonton Green / Hendon £30, - £31, (Including Allowances) per annum 37.5 hours per week Permanent Pets and people at the heart of what we do. Do you have a business mind and a social heart? If so, PDSA has a great opportunity for you. As the UK’s leading veterinary charity we exist to treat the sick and...
-
Client Service Manager
4 weeks ago
London, United Kingdom FG Connect Full timeThe Client Service Manager position at FG Connect requires a 51:49 blend of Customer Service & Commercial skill. Reporting to the Director, the Client Service Manager is a relationship-based role focused on managing all elements of the client experience with an emphasis on eliminating churn and driving growth across a portfolio of accounts. This position...
-
Client Services Manager
4 weeks ago
London, United Kingdom Mediasmart Full timeWe are seeking a results-oriented, entrepreneurial, and highly driven Account Manager as a full-time addition to the team. The Account Manager will report to the UK Sales Director with a dotted line to the EU Client Services Manager. The AM will work with the rest of the EU Client Services team and will have direct responsibility for a number of UK accounts...
-
London, United Kingdom Tribal Tech - The Digital, Data & AI Specialists Full timeJob Title: Client Services Account Manager Company: Independent Agency About Us: A is a dynamic and forward-thinking independent agency specializing in paid media and offline planning. We pride ourselves on delivering innovative solutions to our clients, helping them achieve their marketing objectives effectively. As a Client Services Account Manager, you...
-
London, United Kingdom Tribal Tech - The Digital, Data & AI Specialists Full timeJob Title: Client Services Account Manager Company: Independent Agency About Us: A is a dynamic and forward-thinking independent agency specializing in paid media and offline planning. We pride ourselves on delivering innovative solutions to our clients, helping them achieve their marketing objectives effectively. As a Client Services Account Manager, you...
-
London, United Kingdom Tribal Tech - The Digital, Data & AI Specialists Full timeJob Description Job Title: Account Manager Company: Independent Agency Location: London Job Description: As an Account Manager, you will be responsible for managing client accounts across various advertising channels including Out-of-Home (OOH), TV, Radio, Print, and Digital. You will serve as the primary point of contact for clients, ensuring...
-
Client Services Manager
4 weeks ago
London, United Kingdom Ascent Full timeJob Description Welcome to an exciting opportunity where ambitious individuals are invited to join a team of inquisitive minds and supportive peers. At Ascent we’re all driven by a shared passion, with diverse skills aimed at creating value for businesses through data, software development and the power of cloud tech. **This position is based in London,...
-
Client Services
7 days ago
London, United Kingdom Chartermore Partners Ltd Full timeThe role is essential to provide existing clients with our service in a fully compliant manner and in line with defined service levels as well as supporting the new client operational onboarding process. **Key responsibilities** - Assisting with presentations of operational services to prospects as well as training workshops for prospects and clients. -...
-
Full Stack PHP Engineer
1 week ago
London, United Kingdom Client Full timeFull Stack Engineer Fully Remote / Hybrid London £70,000 to £80,000 + Stock Options + Holidays + PensionExcellent opportunity for a Full Stack Object-oriented PHP Engineer to join a high velocity start up, as they begin their expansion into their scale up phase, offering high salary, remote working, autonomy and stock options!This SaaS company have...
-
Client Service Manager
4 weeks ago
London, United Kingdom Green Recruitment Company Full timeThe Green Recruitment Company are excited to be exclusively supporting an excitingCleantech scale-up, which is in a fantastic position in the UK’s B2B energy transition – offering a cutting-edge portfolio of software solutions to decarbonise energy & heat systems. As part of their ongoing success, our client is searching for an experiencedSenior Client...
-
Director of Client Service Management
4 weeks ago
London, United Kingdom KINLY Full timeKinly’s Global Services (GS) organisation supports a select group of Kinly’s largest customers to consistently design, deploy, support and manage estate-wide standardised audio-visual, unified communications and collaboration technology solutions. You will lead a team who are key point of contact for all GS customers - managing client relationships,...
-
Client Account Service Manager
1 week ago
London, United Kingdom Mayford James Full timeYou will take ownership of a portfolio of clients and proactive manage the end to end service understanding the clients needs and working with the business to deliver an operating model to optimise the client experience. Key responsibilities would include; Working with the Clients and Client Implementation team to ensure the clients needs are fully...
-
Senior Client Services Manager
1 week ago
London, United Kingdom M&G Full timeWe will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Senior Client Services Manager The Role: The role sits within the Global Client Services Delivery team. This team is a core function of the business linking key...
