Membership Administrator

3 weeks ago

Bridgwater, United Kingdom College of Paramedics Full time

**Membership Administrator**

Role Description and Person Specification

COLLEGE OF PARAMEDICS | Membership Administrator

**Membership Administrator - Role Description and Person Specification**

**Salary**: £ 20,000 to £23,000 (dependent on experience)

**Responsible to**: Head of Business Continuity

**Hours**: 37.5 Full Time

**Location**: Head Office, Bridgwater

**Purpose of the position**

The College of Paramedics is the Professional Body for paramedics in the UK. The College is a membership organisation which places high value on the quality of services it provides. Its representation amongst current and prospective members is built on the timeliness and efficiency and effectiveness of membership service, all of which is coordinated in the Head Office in Bridgwater.

The Membership Administrator is expected to respond effectively to membership enquiries in a timely manner and maintain accurate membership records.

The Membership Administrator will have a role in the delivery of a number of the College of Paramedics’ key Strategic Aims, particularly _Grow an Engaged Membership _and _Strengthen the Organisation_.

**The Membership Administrator duties and responsibilities include**:
The Membership Administrator will:

- Provide outstanding levels of customer service when answering telephone calls received by the Head Office main telephone line.
- Forward enquiries to College employees or Representatives where necessary and ensure a response to the enquiry is provided in a timely manner.
- Gain and develop a thorough working knowledge of the CRM (iMIS) system with a full understanding of the implications of each process
- Merge any duplicate membership records, following the established MergingProcess.
- Upgrade Student members to Full, via CRM, on request from member.
- Monitor Student finish date in order to upgrade membership on registration with the Health and Care Professions Council (HCPC).
- Assist members to access their Membership Profile and ensure their records are updated as required, to ensure accurate records are maintained in the CRM system (including changes of membership type).
- Process membership fee payments within their subscription and payment plan (direct debit including the setting up of new mandates, card, BACS) in line with the Membership Policy and GDPR guidelines.
- Provide guidance and assistance to members and individuals to solve problems, within the parameters of your role and knowledge.
- Liaise with members requesting suspension/cancellation of their memberships to establish reason for leaving and remind member of benefits of maintaining membership. Process cancellation in accordance with Membership Policy, where necessary.
- Contact ‘Online Sign-ups’ on a weekly basis with the aim of completing the joining process.
- Ensure all activities are noted in membership records with appropriate detail and information enabling a complete membership history to be created for auditing purposes and to assist colleagues.
- Maintain stationary stock levels, including sourcing and ordering to fulfil Head Office requirements. All expenditure to be authorised by Head of Business Continuity prior to ordering.
- Undertake any other tasks and duties as directed by the Head of Business Continuity.

**Note: This role description may develop and evolve with the development and expansion of the organisation.**

**Membership Administrator Person Specification**

The Membership Administrator will fit the following person specifications:
**QUALIFICATIONS AND/OR KNOWLEDGE**

**Essential**:

- Good knowledge and experience of CRM / database systems
- Level 2 Administration/Business qualification
- Strong administration skills including accuracy and efficiency

**Desirable**:

- Level 2 Mathematics and English qualifications
- Experience of working for a Membership organisation
- An understanding of the College of Paramedics organisation, structure, main objectives, and functions.
- An understanding of GDPR requirements.

**EXPERIENCE**

**Essential**:

- Minimum of 2 years’ experience within a similar role
- Responding to enquiries and problem solving in a professional, timely and effective manner

**APTITUDE AND ABILITIES**

**Essential**:

- Effective listening, verbal and written communication skills.
- Strong interpersonal skills, with the ability to build effective working relationships.
- A strong work ethic
- Ability to use own initiative in a busy team.
- Ability to demonstrate a methodical, organised, and flexible approach to work
- A good level of self-motivation with personal drive, integrity and adaptability.
- Ability to maintain a high level of confidentiality and discretion at all times

**Desirable**:

- The ability to assimilate information and to think logically
- Ability to plan, organise and prioritise workload to meet deadlines.

**VALUES**

**Essential**:

- High degree of personal integrity.
- Reliable

**Other**
- Ability to travel within the geographical area t

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