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Training Administrator

4 months ago

York, United Kingdom HQN Full time

Main purpose of role

HQN delivers best practice advice, topical events and a range of training and bespoke consultancy work to social housing providers nationwide. We have over 400 member organisations and hold over 800 training sessions each year.

The Training Co-ordinator will be responsible for delivering high level administration support to HQN customers, associates and internal colleagues.

You will also be required to facilitate virtual sessions and attend events as and when required.

Specific duties
- Formatting and preparing of training documents and slides in accordance with house style and instructions from the trainers
- Contacting delegates with joining instructions, feedback links and other materials for the training courses
- Corresponding with trainers regarding upcoming courses, materials, slides, attendees’ details - ensuring their requirements for the course are met
- Updating the system with new training courses as they are announced
- Adding bookings to the system in a timely manner and answering queries about training bookings, cancellations, etc
- Working closely with the Head of Training and the Training Manager to ensure smooth delivery of training courses and excellent customer service
- Collating, reviewing and distributing feedback
- Issuing attendance certificates.

Other
- Answering the telephone and providing first call resolution or co-ordinating the call as appropriate
- Maintaining files, records and company databases
- Formatting letters, slides, reports and other documents and distributing them to the appropriate people, as required
- Any other duties that may be required across HQN to ensure that business needs are met
- Work closely with colleagues to ensure that information is shared appropriately and no detrimental effects are experienced in periods of absence.

Person specification

**Qualifications**:

- Certification or training in business administration is advantageous, level two and above.

Experience

Essential
- Demonstratable experience using various online platforms and tools for event management and promotion such as Zoom, Microsoft Teams and social media channels such as X and LinkedIn
- Previous experience in administration roles.

Desirable
- Previous experience of co-ordinating online training, workshops, or similar digital sessions
- Experience in working for a training provider
- Experience of co-ordinating projects.

**Skills**:

- Excellent organisational skills with the ability to multitask and prioritise effectively in a fast-paced environment
- Strong communication skills, both written and verbal, with the ability to interact effectively with internal stakeholders, external partners and event attendees
- Proficient in using technology and online tools for communication and promotion of training
- Creative thinking and problem-solving abilities
- Attention to detail and a commitment to delivering a high quality online experience for delegates
- Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams and external contributors
- Adaptability and flexibility to accommodate changing priorities, requirements and deadlines.

Personal attributes
- Proactive and self-motivated, with a strong sense of initiative and ownership in driving continued training success
- Customer-focused mindset with a dedication to delivering great service and satisfaction to training attendees
- Ability to remain calm and composed under pressure, think quickly with a positive attitude and resilience to overcome challenges
- Commitment to continuous learning and professional development to stay updated on processes, changes to online management software and online training.

**Job Type**: Part-time

**Salary**: £23,000.00-£24,000.00 per year

Expected hours: 21 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Location**:

- York (preferred)

Work Location: Hybrid remote in York

Application deadline: 14/04/2024
Reference ID: HQNEVC24