Customer Service Administrator

2 weeks ago


Hamilton, United Kingdom SF Group Full time

**Job Title: Customer Service Administrator**

**Contract: Full Time, Permanent (Office Based)**

**Location: LE4, North Leicester**

**Salary: £24,000 - £26,000**

**Start Date: ASAP - Happy to work around notice periods**

The Commercial Division at SF Recruitment are currently working with a UK based, family run manufacturing business, who due to huge growth and success over the past 2 years are looking to grow their Customer Service and Sales Support Team. They are looking to add a talented and experienced Customer Service Administrator to their team.

As a Customer Service Administrator, you will report directly into the Customer Service Manager and take a more senior lead amongst the team. Looking and creating new and engaging ways to improve the overall customer experience/journey, and also support with account management for key customers.

Additional daily responsibilities could include:

- Take a lead on handling escalated enquiries and more sensitive cases, ensuring that these are prioritised and resolved efficiently within a timely manner.
- Sourcing and preparing customer quotations.
- Raising and processing customer orders.
- Maintaining effective communication from quotation through to successful delivery of products.
- Providing additional administrative support to the wider Customer Service, Sales and internal departments.



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