Claims Administrator

3 months ago

Leeds, United Kingdom Marsh Full time

We have a great opportunity for a **Claims Administrator** to join our Claims Teams in our Leeds office.

The main focus of this role will be responsible for supporting the Claims team with any and all required administrative tasks. The job holder will be expected to conclude matters in an efficient and professional manner whilst ensuring all parties are kept fully appraised throughout the claims process. The ability to communicate effectively with various stakeholders is essential.

The roles could suit either an experienced Administrator looking for a new challenge or even a confident, articulate School/College leaver with an interest in insurance looking for the chance to join a global leader within the Insurance sector.

There is an expectation to be in the office 3 days per week on average, with flexibility to work remotely 2 days per week.

**What can you expect?**
- The opportunity to join a highly successful team.
- A team that strive to deliver best practice, market leading service and solutions with a focus on client service excellence
- To build and maintain an excellent rapport with our clients, providers and colleagues across Marsh Commercial.
- Excellent training and development with ongoing career opportunities

**What you will be rewarded with?**
- Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

**We will rely on you to**:

- To manage and carry out all necessary ‘Claims administrative duties’ for the claims team including logging & maintaining accurate claims information.
- Ensure diary tasks are added to each claim.
- Using a common sense approach and communicating with the respective claims handler to flag any issues identified.
- To assist the team members in adding and uploading claims data to the Acturis system to enable production of accurate MI / claims reports and analysis.
- Understanding the claims ethos demonstrating a client centric focus.
- Respond to queries in a timely and accurate manner.
- Telephone support for the team where required.
- To demonstrate enthusiasm and ‘can do’ approach.
- General ad hoc tasks as required.

**What you need to have**:

- Previous experience within an administrative capacity is ideal
- Ability to remain calm under pressure and be able to work flexibly when required
- Excellent organisational skills with the ability to manage multiple enquiries simultaneously
- Fully Competent in Microsoft Office Products
- Strong literacy, numeracy, administration and organisational skills
- Good written and oral communication skills

**What makes you stand out**:

- Strong numerical skills
- Strong Excel skills

**About Marsh Commercial**

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

We help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Our deep knowledge of both the industry sectors and communities we serve, combined with the time we take to fully understand and meet a client’s needs, is what sets us apart.

We're also part of Marsh and McLennan Companies (MMC) - a global network of experts in risk, strategy and people. For over 140 years, Marsh & McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times.

We leverage the scale, expertise and access to the broad range of products and services provided by the wider Marsh & McLennan Companies for the benefit of our clients - whilst retaining the flair, flexibility and personal service that our clients have come to expect.

Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

MaCom#

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