Accounts Administrator
3 weeks ago
**Job title**
Accounts Administrator
**Reports to**
Customer Relations Manager
**Job purpose**
**Duties and responsibilities**
**Central Accounts**
- Provide a professional, informative, efficient, factual and friendly response to Leaseholder’s queries as the main point of contact for the Accounts mailbox
- Self-management of workload to ensure the Accounts mailbox is maintained within the company service level agreement.
- Answer incoming calls to the Accounts office dealing with queries relating to Service Charge expenditure, Qualifying Works, Arrears letters coupled with transferring of calls as required
- Data management of Leaseholder contact information, updating and maintaining accurate records
- Administrative support to peers including processing of post received in line with company procedures, printing of any letters, invoices and other documents as required.
- Franking of mail
- Processing payments over the phone via Sagepay
- Always working with consideration to legislation and GDPR Regulations
**Other ad-hoc duties**
- Assist the Management team and / or Director with any escalated complaints, providing evidence of how matters were handled in order responses can be issued effectively.
- Provide administrative support processing Direct Debit mandates and Premium Credit Applications
- Allocation of Leaseholder payments received by bacs, card, cheque and raising of any receipts as required
- Administration of Right to Manage process to ensure properties which are Right to Manage are adequate insured
- Administration of Subletting process of initial licence and annual renewal including billing of relevant fee
- Any other duties that may reasonably be requested by the Management, Director or Shareholders.
**Requirements and skills**
Essential
- Education to GCSE Level or equivalent
- The ability to prioritise tasks and work under pressure
- Manage time effectively to ensure service level agreements are maintained
- Proven Customer Service / Accounts experience
- Excellent listening skills, phone etiquette and ability to resolve problems calmy and professionally
- High level attention to detail
- Customer orientation and able to adapt / respond to different types of Leaseholders
- Good IT skills with experience using Microsoft Office packages
- Works with management to maintain / develop best practices for efficient communication with Leaseholders
- Build relationships of trust through open and informative communication
- Team player who is prepared to go the extra mile
Desirable
- Experience working within a property management package, i.e. Qube
- Experience with reading and interpreting residential leases
- Experience working in a Customer Relations / Complaints role
- Experience of working in an Administration Property Management role
- Educated to AIRPM level.
**Direct reports**
None
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Work from home
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Altrincham, WA15 9SX
Application deadline: 01/03/2024
Reference ID: BR/AA
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