Customer Service Advisor

2 weeks ago


Redditch, United Kingdom WS Homedel Full time

**Key Responsibilities**:

- Proactively manage incoming calls and efficiently handle outgoing calls, providing prompt and accurate information to our clients.
- Serve as the face of our company by delivering a personalised and professional experience, building strong relationships with our valued clients.
- Complete administrative tasks promptly and accurately, ensuring client requests are processed in a timely manner.
- Utilise your excellent data processing skills to meet service requirements and key performance indicators (KPIs).
- Collaborate with team members across departments, leveraging your effective communication skills to find optimal solutions to client issues.

**Required Shift Availability**:
Monday to Friday, with multiple shifts available: 8am - 5pm, 9am - 6pm, and 10am - 7pm.

**Requirements**:
Possesses strong IT skills and is adept at updating reports and systems, ensuring accurate and up-to-date information is maintained.
- Demonstrate exceptional customer service skills, approaching every interaction with a "Can Do" attitude to exceed client expectations.
- Exhibit strong problem-solving abilities, tackling challenges with a proactive and resourceful mindset.
- Has prior experience working in a call centre environment, understanding the dynamics and demands of this fast-paced role.

**What we will offer you**:

- Full training provided
- On site parking
- Development opportunities

**Job Types**: Full-time, Permanent

**Salary**: £11.00 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (required)
- Transport: 1 year (required)

Work Location: In person



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