Customer Service

2 weeks ago


Redditch, United Kingdom Pertemps Network Group Full time

**Job Description**:
We are looking for a hard working, motivated and enthusiastic individual to work within their customer service team.
- Providing excellent levels of customer service and meeting all quality and conduct guidelines in line with our business purpose, mission & values.- Quickly identifying the customer and the level of formality required for the specific contact.- Identifying the needs of the customer and quickly deciding how to meet and exceed those needs.- Providing customers with accurate information.- Updating our database with stringent accuracy.- Using knowledge and experience to provide relevant support and appropriate advice to our customers.- Spotting changes in trading experience patterns and taking relevant actions to confirm pending court actions or other key factors that may be contributing to the change.- Informing customers ensuring they have the information they need to make an informed credit decision.- Carrying out relevant and appropriate investigations and enquiries on behalf of our customers ensuring they have the information they need to make an informed credit decision.- Offering support and advice on credit related matters.- Carrying out own research and keeping updated with industry practices and knowledge.In return you can expect to receive a salary of £24,000 rising to £25,000 per hour after 12 months. there are excellent benefits, including healthcare cash plan, compassionate leave, flexible holiday allowance and more. If you think you have the skills and experience that my client is looking for then please call Michelle Laight on 01527 591091 or alternatively


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