Inbound Customer Service Advisor

2 weeks ago


Redditch, United Kingdom Redwood Search Full time

Our client is a well-established leader in their sector who have been operating for over 30 years, you will be joining the business at an exciting time of growth and expansion.Their modern offices are based in an easily commutable location in Redditchand offer the benefit of working from home 2 days a week.

**The role**:

- Answer inbound calls from customers and arrange payment plans
- Ensure a high level of customer service at all times
- Remain empathetic and professional
- Have the confidence to deal with a range of customers
- Ability to make appropriate decisions based on different circumstances
- Negotiate payment plans
- Review and update inhouse systems

**About you**:

- Previous office administration/customer service experience
- Confidence when dealing with customers over the phone
- High attention to detail
- Comfortable in using variety of computer software
- Excellent communication skills
- Negotiation skills

**What’s in it for you**:

- Good basic salary
- Pension
- Retail discounts
- Hybrid working (3 days working from the office, 2 days working from home)
- Easily accessible modern office
- Inhouse learning and development team



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