Customer Training Support Advisor

3 weeks ago


Redditch Worcestershire, United Kingdom We Are Workforce Ltd Full time

Job Title: Customer Service Advisor
Hours: Monday to Friday 9am-5pm working 37.An excellent opportunity has arisen to work for a UK market leader based in their Redditch office. Our client is a family run organisation that was founded 30 years ago and offers customers full support every step of the way and also provides solutions that are tailor-made to meet customer needs. They are looking for an experienced Customer Service Advisor to join their busy and fast paced team on a permanent basis.
22 days holiday plus bank holidays
• Standard pension auto enrolment
• Additional day off for your birthday

Receive phone calls from customers answering any general enquiries and complaints
• Liaise with Project Managers
• Log service calls and issues
• Execute all elements of the installation process to provide extraordinary customer experience
• Be the point of contact to follow-up any issues arising during installations
• Undertake the collection of monies from customers related to installations
• Support to ensure any outstanding works are completed within a reasonable time-period
• Support in the complaints process (where applicable) to ensure complaints are closed down quickly
Experience of Microsoft packages and Outlook
• Previous experience of dealing with customer complaints desirable
• Debt collection experience desirable
• Previous experience working within an engineering or installations industry desirable
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