Business Administrator Business Administration L3

7 months ago

Northfield, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full time

The post holder will provide customer service support to patients attending the Outpatient

Department at The Royal Orthopaedic Hospital. The post holder will help patients complete their questionnaires on electronic devices available within the department ensuring the provision of an efficient and effective service. The post holder will work under the supervision of the Clinical Effectiveness Manager, to ensure that the Trust has a robust clinical outcomes collection process.

The post holder will be responsible for the validation and submission of patient outcomes data onto the Trusts clinical effectiveness platform 'Amplitude' and mandatory data to the National Joint Registry (NJR) and Patient Reported Outcomes Measures (PROMS) on every eligible patient who undergoes surgery within ROH. Prompt reporting of surgical data is now a core requirement by Commissioners.

The post holder will be expected to coordinate the collection and submission of all of the surgical-specific in a timely fashion, ensuring the department meets all reporting and outcome deadlines.

Utilising the clinical outcomes system "Amplitude" to view and print out daily Consultant clinic lists.

Identify patients that require questionnaire responses that are attending the Outpatient

Providing support to patients attending the Outpatient Department with completing questionnaires on electronic devices.

Working alongside Outpatient Department colleagues and Consultants to identify patients that require support completing questionnaires.

Respond to all enquiries and contact with members of the public and staff of all disciplines with tact, sensitivity, and confidentiality at all

Deal with general enquiries and providing information such as direction or waiting

Regular review of own systems and working practice and put forward proposals for changes to working practice and procedures.

Ensuring urgent matters are brought to the attention of the appropriate person in a timely fashion reporting any problems or issues to senior staff and seeking clarification if unsure of procedure(s).

Maintain the confidentiality of any information obtained regarding patients and be aware of the Data Protection Act, Caldicott and Freedom of Information policies.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

**National Joint Registry (NJR)**:
Print off theatre lists each day for relevant Hip/Knee/Shoulder/Elbow/Ankle operations - to be used to check the relevant NJR forms are being returned to the Clinical Audit & Effectiveness Team or have been inputted onto Amplitude.

Go to Theatres every day to collect completed NJR forms where these have not been inputted on Amplitude.

Check completed NJR forms against the relevant theatre lists & check off the numbers of forms against the checklist each day.

Examine all NJR forms for any discrepancies - use Trust databases to collect missing clinical information where appropriate.

Input completed NJR forms into the NJR

Check NJR forms on Amplitude have been completed

If no response is received after this date. The Clinical Effectiveness Manager will escalate to the Clinical Service Lead.

Monthly report to be completed for the Clinical Lead for National Joint Registry - this includes details of missing NJR forms i.e. dates, surgeons, theatre, patients details & operation details.

To prepare reports for the monthly Clinical Audit and Effectiveness

To work through the Edit Stack on the NJR of incomplete NJR

To support the Clinical Audit & Effectiveness Facilitator with the NJR Data Quality

Work alongside the Clinical Effectiveness Manager, Clinical Audit & Effectiveness Facilitator, Audit Nurse & the Clinical Lead for NJR to ensure this national audit is run accurately, timely & effectively.

Patient Reportable Outcomes Measures (PROM'S)

Prepare PROM's forms for Pre-Operative Assessment Clinic & Admission & Day Case

Input PROM's

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